Walgreens — Local services in Houston

This company as a whole, including, and exemplified by this very location, is going the completely wrong direction when it comes to gaining, or even retaining, market share. Customer service has gone to poop, and the continuous process of trimming away the store hours, with the only reason being "maximizing shareholder value", because they are posting record net profits, year after year. They needn't cut costs in such a manner, and by trimming away the hours when Walgreens used to be open while the other stores are all closed, does their base a huge disservice. The aforementioned eliminates what differentiated Walgreens from other, similar and dissimilar retail establishments. Always open and available was their draw, the primary reason their loyal customers could justify paying such ridiculously high prices for products they could get elsewhere. And the customer satisfaction oriented customer service policy, now sharply rewritten along the following lines, "The customer is always wrong, most of the time", will only serve to guarantee the trajectory set by the above-mentioned, short-sighted, profit now/future be damned, policies, is permanent and will seal the company's fate, and...

I went in Walgreens tonight to pick up a picture 8X10 as I waked in I asked if I could get assistance at the photo. Since there was two people a girl and the manager I believe he was. The black guy/manager was very disrespectful from the start. Well long story short. I walked to the candy section with my photo he then fallowed me to snach the picture out of my hands and say I’ll take the picture to the counter so we make sure you pay for it. In my head that was very rude of him. I’ve gone in several times and walked around the Walgreens with the photo and graves other stuff then pay all at the end. So as I walk up to the counter I ask the girl if I can purchase the candy and my 8X10 photo. She says what photo I said the 8X10 photo that the manager brought up here. She was like NO your lying I said NO why would I lie... She then told me that she scanned it and some lady walked off with my daughters picture. All because the stupid manager took my picture and put it on the counter. NEVER GOING TO THIS...

The customer service that I experience today was piss poor. I had questions as it relates to passport photos. Walgreens always advertises a quick and easy process with friendly faces. THAT WAS NOT MY EXPERIENCE!!! More like smug faces and big attitudes. I tried to ask questions as it related to the attire for the photo because I truly didn't know and the photographer didn't feel like answering my questions.

I took the photo with my normal smile just to be turned away from the agency because they want a natural look with little to no teeth showing. I specifically asked the lady if I should smile or not and she stated, "Do whatever you want!" I paid my money for the photos, wasted gas driving downtown, and missed an appointment all because the photo was incorrect.

It's said that consumers have to be treated in such a manner and we have to endure the aftermath of wrong information. I expect more from managers...