Home Decor Plaza — Local services in Humacao

We recently started renovating our apartment and decided to visit home decor for our renovation needs. At first the service is exceptional. They are very helpful in providing different options so you can find what you are looking for. On the other hand, I did notice that the sales person would give suggestions that weren’t necessarily for your best interest but just so they can sell you a product. After we bought toilets, vanities, bathroom hardware, etc etc their service quality completely deteriorated. They made the pick up of the items extremely difficult. Also, some of the items ordered were not delivered correctly. When we called to correct this error the sales person said we couldn’t return it even if it was them who entered the order wrong. The sales person was very rude and didn’t provide any customer service. Now that the sale was done they dismiss you and no longer care to work with you. Very poor service, professionalism, and...

I give this place a 0 star rating if I could. They gave me the wrong type of glue for my flooring and then didnt want to take it back said that is what they use. Which was for ceramic and not vinly plank. Not to mention that the glue was $20 more a bucket than what home depot that is about a mile away was selling it for. I ended up buying the right glue and at a cheaper cost at home depot. And then when I tried to return 3 extra boxes of flooring unopened, they tried to make me pay them because they supposedly gave me to many. This was all the manager a short little lady didnt get name that was giving me these problems. Will never shop here again. Rather go to home depot that is near by shop for lower prices and no...

They have great selection of products but customer service sucks. I went to the store to return a few boxes of tiles and the whole return process was complicated and not easy. First you have to go to the store to get authorization from a manager, then they sent you to one of their warehouse (in a separate section of town.) the warehouse receives it and then you have to go back to the store get the same salesperson who sold you the tiles and get again manager approval to give you credit for the return items. It took me more than a hour to complete the return. Won’t shop there again unless I am a 100% sure I won’t have to return it....