North Carolina DMV — Local services in Huntersville

This is a letter to the mayor to request people to be able to help not what we really experienced today.

I had a terrible experience with the Huntersville DMV location. My mom did the writing test, vision and passed both tests and received her temporary permit.

On our first visit we were helped by a person named Johnson and he was very rude and seemed like he did not know how to use the system and was asking other coworkers for help to complete our process.

My mom did not pass the first driving exam and we were told she missed some directions specifically on turning on time because my mom does not understand English when people talk too fast and when they don't talk clearly.

Before the exam, we clearly mentioned that my mom is learning english but her first language is spanish. She has been driving for more than 40 years with 0 accidents or penalties on her driving record.

We were not treated nice and I think this was because of our race.

We came back to redo the driving test and Johnson was the person that was assigned to process our request. From the beginning he was showing a bad attitude towards us, we mentioned again about the language and he said he did not care about spanish and was discriminatory to us. He then re-submitted my mom to another eye exam after we mentioned that she did not bring her reading glasses because she already had passed the vision exam on the first visit. On this visit, my mom had severe allergies and we specified this before we started.

This person also had filled all the paperwork and even put a future date for another visit before even starting the exam for my mom.

They check on her vision and get the temporary permit. We came to the road test for the second time today (my mom missed some of the commands because she does not speak english) and the lady was telling the commands so fast even when we told her to talk to her slowly. What irritated me so bad is today we came again. Employee Johnson was so rude with my mom telling her she was supposed to do the eye vision again, When they did my mom eye vision test before getting the temporary permit. My dad, who is disable was helping with the translation and also Johnson was complaining about them talking back and forth, my dad had a stroke 1 year ago and he is slow. I came by with my 1 year old daughter to see what was going on. He started complaining that my mom does not know the English that you are supposed to know. My mom is a 68 year old lady. Nobody needs to talk to her like that. This person besides being so slow is taking forever comparing other employees there in the same place. He has been racist with both my parents. We need people that like their jobs and be patient with the customer he is acting like is doing a favor to work and he is receiving a salary, he is not doing it for free.

I have heard from several latino friends that they preferred to drive to Mooresville because they are not nice with the latino community.

I really ask to hire people that care for elderly people and not people like Johnson at station 8. There are a lot of people wanting a job that doesn't deserve to be there.

I asked for help and Supervisor Espinoza did not help as well. I asked for help because Johnson was very racist to my mom, Espinoza just answered. I already asked everybody and they said nothing wrong happened, I asked to check cameras and he refused to do it. .

I really understood why latinos don't want to go there anymore.

I do want to make sure you read this. If not I will be looking for more help until we get people that are for help not to treat us like we were animals. so

I have everything against us, they all cover their backs between them and I am really...

Good experience with two out of four people. So, so experience with the other two. Started receiving junk mail as info was shared externally.

Person 1, day 1: Reception. Nice and polite. Arrived shortly before closing so had to come back the next day. Advised me correctly to come very early (7am) in order to avoid having to wait a long time. Person 2, day 2: Examiner. License. Nice and polite. Efficient. Person 3, day 2: Reception. Air of entitlement. Not particularly polite. Seemed annoyed when asked a question. Took less than a minute to get my documents ready for a waiting number. She did not wait, but gave a waiting number to the person behind me (effectively delayed me by 20 minutes). No signs that indicate what the exact procedure is and to have documents ready. Note this was not for the examiner, but the receptionist who merely gives you a waiting number. Person 4: Notary. Title/Registration/Plate. Title application form and 'Eligible Risk' form are filled out for you without explanations and presented for signature. Rushed. Person not particularly polite; was not particularly helpful in answering questions (Q: what is the break-down of fees? A: will be on the registration. Q: What is the assessed value of the car? A: I don't know). Basically, just sign, pay and leave.

Received AAA mail a few days after going to the DMV and two more pieces of auto related mail within 5 business days. This makes it clear that my info was shared externally. An appropriate check box on the Title application is checked for you (person 4) without you first being asked for your consent. When you sign, you are rushed, so are likely to forget to ask for the box to be unchecked. The appropriate procedure should be to ask if you are ok with the box to be checked before checking it for you, printing it out and presenting it to you for your signature. Note that one piece of mail is a 'vehicle audit' that at first sight looks more like a government issued notice, but is really nothing else but an advertisement for extended vehicle warranty. So, here we have state employees that are supposed to work for the citizens (the citizens certainly pay their salaries), but instead are more concerned about catering to corporate power. Thank you. Ron Paul for president please.

Originally acceptable, but given that two out of four people were not up to standard and the receipt of three pieces of junk mail within five business days without your explicit consent to having your info shared externally the final grade is two stars. Could have actually been very easy to get...

The stars are for TRINA!

IF YOU ARE A WALK IN - scan the QR code or text the number located on a giant sign at the entrance - you'll be placed in a virtual line and then texted when it's your turn. I heard an employee repeatedly explain this. Also, it's first come first served. Getting a number or spot in line does not guarantee that they'll see you that day - get there early to help ensure that.

I came here 9/12/24 and 9/13/24.

I renewed my license online so that I could avoid the hell that is the DMV. I've lived in 7 states, the DMV is terrible no matter what state you're in - it's a government office which mean it's underpaid, understaffed, overworked and overwhelmed.

I received a letter in the mail from the DOT/DMV that something went wrong with their system and I would have to go in person to the DMV to get my license renewed. It stated at no extra cost and that I would NOT HAVE TO WAIT IN LINE. Unfortunately there is nothing online, or signage at the DMV for such things. On 9/12 I arrived at 4 pm - I'm aware that it was only 1 hour before close but if I don't need to wait in line it shouldnt matter right? Wrong. I was told to come back the next day and that they start taking walk-ins at 12.

On 9/13 I came back at 12:30. There were probably 30+ people in line for the walk-ins. I tried waiting in the appointment line (to again show the letter that said I didn't need to wait in line) but I stood there without any movement from that line and watched about 5 people from the other line get helped. So I moved to the other line. I didn't skip to the front because that just seems like a jerk thing to do and I didn't want to have to explain to a bunch of angry people about my letter.

However the woman at the desk, Trina, eventually came out to explain some things to everyone in the line to try to thin it out -- mainly that people needed to scan the QR code out front. I took the opportunity to Trina my letter and she immediately moved me to the head of the line to help me. She gave me a number, which skipped all the other numbers - placing mine as the next to be called. I don't think I've ever had such a quick trip to the DMV in my life. Trina didn't have to thin out the line, she didn't have to be helpful, and she could have dismissed me like the woman the day before but she didn't. She did her job fantastically and of the half dozen people I saw her help, she was patient, polite, and friendly with...