BlvdHome Clearance Outlet — Local services in Hurricane

I purchased a sofa from the clearance center on the 10th of November. We worked with a very helpful saleswoman who informed us that the matching loveseat would be in by the 16th and would cost 1799.00. She kindly wrote down the SKU# for us, after we identified online, that it was the correct model and color. We we're happy because this was our main purpose, to buy a sofa and loveseat. They needed to match. On 11/19, I returned to the clearance center, as I was told it is cheaper to buy directly from the clearance center, to buy the matching loveseat. After paying for it, I pulled up in my truck to load it. I immediately noticed that it was not leather and it also had a console in the middle, not what we wanted. This was also very different from the loveseat we found online only 9 days prior. As I walked back into the office, and after much searching through their inventory, it was discovered that the real sofa wasn't in stock (6-8 weeks for special order). It's the holidays. We didn't want to wait 6 to 8 weeks for a special order. They then informed me that the real loveseat was going to cost me another 500 dollars. I had already purchased the other sofa and had it in my home. Now they were telling me that they wouldn't honor the price they quoted me. The price they wrote down on a sticky along with the SKU#. After calling their manager over them, they said that all they could do was to have me wait 6-8 weeks for the sofa, and pay 2200.00. (150 dollars off the increased price.) After being caught in a bait-and-switch (an illegal practice) they basically said wait the time and pay the extra money. While the saleswoman was very appologetic, it didn't fix the fact that they tried to perform a bait-and-switch. I told the sales woman to refund me for my purchase, and then told her that if the set didn't match, then I didn't want the original sofa. She agreed to send the delivery service to come pickup the sofa I purchased on the 10th. I'm just appalled by their practices.

Update 11/23/2018 So after leaving the above comment, I was contacted by Jan Brown from Boulevard Home Furnishing the very next day 11/20/2018. Mrs. Brown told me that she was the original manager who only offered the $150.00 off the sofa and she immediately appologized for the misunderstanding. She stated that she had no idea that we were buying the two sofas as a set. I explained to her that we were just planning on having the first sofa that we purchased, returned and then cutting ties with Boulevard Home Furnishing. She immediately stated that she wanted to make things right between us and BHF. She then offered to sell me the matching sofa, with the unwanted console, for the original agreed upon price with a discount of 100 dollars, to make up for the mistake on their part and because of the unwanted console. She also agreed to have it delivered on Friday of that same week, so that it would be usable for the Thanksgiving holiday. The sofa is very nice quality, and it does match the set. We are happy that BHF reached out to rectify this misdeed; although, it still makes me worried that there could be a...

First and last time I purchase from the Boulevard. When my wife and I moved into St George we went and bought 2 new couches and a washer and dryer set. We spent a little more than what we originally wanted, but over all we felt good. We assumed that paying as much as we did, it would be justified and that our leather couches would last for 20 plus years. We even purchased warranties on them just to be sure.

Three years down the road and on the underside of all the seats we’re ripping at the seams. Both couches on every seat. After multiple discussions with there service department they told us that a cheaper vinyl is used to save money and that it wouldn’t be covered under the warranty. After spending over $3000 on couches I didn’t expect to hear this (on top of the $2000 on washer and dryer). From the second I walked into the service department I felt they were going to find away to get out of it. First thing, their phones were “down” and when I walked in the girl at the desk was on a personal call laughing and giggling and told the person she call them back. She then asked me what I needed and got on her computer and started typing. After she was done she looked up and told me that the tops of the arm rest just wear out if used too much and they couldn’t warranty that. I corrected her and then she said the top side of the seats wear out too! “Again it’s not that” I told her. “It’s the underside right on the seam on every seam”. She responded “oh, yeah that isn’t covered either”. It was obvious she was trying to get me back out, so she could return her call.

A few days later I talked to someone else on the phone. She had me send some pictures so she could refer to a technician. She called me back in a reasonable amount of time and told me they aren’t covered. That interaction went much better.

Bottom line, they sale a cheap product at an expensive price and won’t back their warranties. I feel like I was taken...

For those going into the Distribution Center/Clearance Outlet, you may expect it to be more Clearance than Distribution, but that's not quite the case. There's usually a modest but sizable selection of good items there and they do a pretty good job of listing what they have on their website and Instagram. And they are beyond friendly, if you call the location before you arrive, most of the time they can actually check to see if they have whatever you're looking for (in our situation, it's usually odds and ends) and they can check to see if they have what you're looking for.

And the team that loads your vehicle for you are fantastic and friendly with a capital F! They are wonderful folks. I've seen them go out of their way to special wrap items for people for free so that they can take things home without damage.

During their blowout sale they had Popcorn, drinks and cookies! I wish I could rate this place higher. Excellent people, excellent service and the prices compared to what they would be other places and online are pretty...