The Home Depot — Local services in Independence

Unfortunately you can't make complaints online or via email to Home Depot thought someone should know how they are operating during COVID....

Yesterday I woke up looking forward to having the Samsung pedestals I purchased for the Samsung washer and dryer only to be left feeling like Home Depot had kicked me in the teeth. I wasn’t sure the pedestals were needed when I purchased the machines 7/2020, and at the price I was willing to wait and see, the sales rep assured me I could purchase and install them later. Recently I came to the realization that I can't continue to reach so low to get my wash done and I found out the sales rep was only half right, the stress Home Depot put on me starts online. After calling for online help it appears I was routed to an clerk at a local store who actually placed the order, which explains why one of your customer reps insisted that I went to the store and purchase the pedestals. Being a high risk to COVID I haven’t been going to stores, however I met your challenge Friday, April 23rd. I drove all the way to the store on hold by your automated systems, only to get a customer rep on the phone when I arrived in the parking lot, she gave me a inconvenience credit before we ended call.

I’ve been trying to understand what Home Depot’s trying to tell me, is it that they feel customers don’t matter after they get merchandise? That customers will accept deliveries if we don’t want the hassle of reaching out to get it right. This opinion has developed because of recent problems, i.e. delivery of freezer that had dents in ever panel and had to be returned, the gate that I ordered that I waited until 9pm to show up only to find out that it had been canceled by someone at HD without notifying me, the pedestals that were delivered and left in my front yard Friday, April 23rd after I had arranged for them to be delivered and installed Wednesday, April 28th because I had a doctor’s appt. If I hadn’t had a Ring doorbell during my Dr’s appt, I wouldn’t have known the pedestals were in my yard for hours, $600 worth of merchandise. I was told no one contacted me because the phone number was wrong, looks like the HD rep fat figured my phone number (I contacted HD after I noticed it was wrong on delivery invoice and corrected it, that didn’t matter, they didn’t give the phone number to installers), I had to leave my appt and drive home to push the pedestals in my garage because they were so big. The physical effort took a toll on my body but the mental challenges and from getting a person on the phone with all the hang ups after waiting and being misdirected by that ridiculous automated systems, it was exhausting. The whole situation was overwhelming and stressful. Who would want to continue doing business with a company when it takes so much effort to get it right the first time. I was given a small inconvenience credit because I had to leave my doctor's appt, only to have it taken back when installers refused to install pedestal and I requested a return. Why would I keep them after I was told they can't be installed by people who came, they stated they couldn't because it had been more than 30 days since I purchased the washer and dryer. If that had been communicated I would have made other arrangements, what other choice do I really have? I won’t pay for something I’m not sure I'll ever be able to use, I don’t have that kind of budget. Then the installers wouldn't not take back because they were delivered by UPS....why?

This might fall on deaf ears, but worth sharing. I’ve heard about similar experiences and wonder what’s happening to Home Depot,...

Rented a van from this location and hopefully they are truly going to put the van out of service. A young man was their assisting name Jordan and him and every other worker there including the manager in the rental section knew that this van had a broken door. In order to open the door you have to put your actual fingers in between the mechanism that pulls the door open because the handle doesn't work. This mechanism has a severe snapback that will pinch or smash your fingers because it's not made for you to put your fingers in that part. If the door was working, then when you pull the handle it would pull that latch in the door would open. But the door is broken and it doesn't operate that way. He showed me how to open the door by sticking my finger up under the metal bar latch and pulling it myself and removing my hand quickly so that it doesn't snap back on my fingers. Since I had no other location to get a van this was already behind schedule and I have to go back to work in a couple of days I had no choice but to rent the van. They stated to me that people do it all the time and it's fine. Well on the first day of renting the van I attempted to put my finger in the latch area and pool quickly to unjam the door and get it open and the metal bar snapback on my finger pinching my fingers smashing my fingernail piercing my skin causing me to bleed and leaving me in severe pain. I'm a truck driver and I need my hands. I did not expect to injure myself like this. Once I got the bleeding under control I had to pause for a moment due to me being diabetic and take some pain pills for my hand before we could proceed to start working again. So we lost time because of a broken door that we were trying to work with because we were told by the Home Depot employees that everyone else does it and apparently it seemed fine. They stated that they were going to get the door fixed later but this was my only option. We ended up having to use the van in additional day because I spent time trying to work with one hand in pain and injured. Once I got back to the location and explain to them and show them my finger and what happened, they all knew that the door was broken it's been broken and they just apologize and I still paid for my rental they gave me a $50 discount and that's it. I'm going to have to see who I need to talk to because this injury can cost me time at work and they knew that the door was broken. They rented the vehicle out anyway. The young lady stated that she knew something like this was going to happen eventually because the dog been broken. I'm glad I recorded her because she apologized and she stated that they all knew the door has been broken. She was very sweet she wanted to do more for me but the manager refused. So be careful going to orienting anything from this location there's no telling what you'll...

Sad. 😣 I wanted to rent a ‘Load and Go’ truck for a sheet of drywall and 3 sheets of FRP. First of all don’t use terms from the app/website. Nobody in store will understand and will look at you like you are speaking a foreign language. I called 3 times to ask if they had a truck available to rent. I called rental, no answer until it rolled me over to the main line. The store dutifully answered and sent me back to rental which rang and rang until I was summarily disconnected. Repeat again. So I drove to the store to watch the only truck available at that store dive past me on their way out. Go on and was told to try another store. Go back home and rent a Uhaul truck, at least they make reservations. Now that I have secured a truck I make an online/app order. Drive said Uhaul back to store. Order is not picked yet. NP. Doggo and I wait in the parking lot for maybe 15 minutes. Get text that the order is ready. I am duly impressed with the speed. Go to retrieve my order and am no longer impressed. It only gets worse. I went with the order picker (probably the most competent member of staff) to retrieve the correct items. After at least 3 management escalations and 60 minutes (1 hour) it was determined they could not find the 113 sheets of “FRP” (none of them knew what fiberglass reinforced panels/plastic are, not one had a clue) of which I bought 3 online. I did find one in the wrong rack to show them what to look for. The department manager could get no response to her request to open the back door check stock, so she walked out the front and around the building to check and came back to report no luck. Those I dealt with did their best. The system is totally broken and worthless. For not being a complete A-hole through this hour long fiasco they tried to give me a discount. 😂🤣😡 TOO BAD! You ordered and paid online. 😭😂😂 We already got your money and you can’t have any of it back!!! FU! Moral of the story? NEVER BUY ONLINE OR USE THE APP. Not ready for prime time. Not even close. 2 stars for employees that do their best in a broken system....