JD Finish Line Corporate Office - Indianapolis — Local services in Indianapolis

I would leave zero stars if I could. I have had nothing but problems with this company since I began shopping there less than a year ago. In store most of there employees had a ton of attitude and seemed annoyed to answer questions or help me at all. I bought a pair of shoes through them and tried to returned them less than 24 hrs later with the receipt after finding the pair I really wanted at a different Finishline that had an employee that actually helped me. They tried to tell me that I had worn them outside and not just around my carpeted living room and they couldn't be returned. After fighting them on the issue I finally received store credit but it wasn't even from the store I purchased them from. The second store let me return them knowing I had bought the other shoes since the first store lied and told me they didn't have what I wanted at any Finishline. They were just to lazy to put it in the computer and look. Months later I purchased some insoles online (the only ones I found that help). I had a $10 gift certificate Finishline sent me for my birthday but when I entered it into the order it just kept telling me it was no longer valid(it was and yes I rechecked the #). It was late in the evening and I really needed the insoles asap so I bit the bullet and purchased them with out the $10 off but I wasn't thrilled. After entering all my info I placed my order and took a screenshot of the final page telling me my order #, the product ordered, the date I would be receiving the insoles and Note containing my email address saying I would receive an email once the insoles shipped. 8 days later I looked up my order # on the Finishline website to see where they were in transit and it told me there was no order # matching what I had. After talking to customer service through email and on the phone the only answer I got was that my order didn't go through but they couldn't tell me why. All my info was correct and I had the $. They couldn't even find anything matching my order # or anything on my account(and I'm a reward member). They told me if I didn't get a confirmation email then my order didn't go through when I clearly have the screenshot telling me it did. I asked why I didn't even receive an email telling me there had been a problem with my order and they just kept telling me I never had an order. I got nowhere and now am contacting corporate. For such a large EXPENSIVE company they don't seem to be able to figure things out. Considering it's not my first problem with the company and I see several negative reviews I'm not sure how they are even still in business if this is...

I am livid to say the least. My husband ordered shoes 12/16 that unfortunately were lost or stolen (still didn't get a straight answer). I called on 12/28 to request further information based on tracking saying it "was undeliverable" and that later showed to be a waste of time. I stayed on hold 50 minutes(which I understand with it being holiday season) and the representative advised package was"stolen/lost" but will issue refund. She advised that refund will be 5 days. At that time I asked if there was any way to expediate refund or if they can issue a store credit or gift card but she said that was not an option but I can "rest assure" it is being done. Fast forward 5 days, Jan. 2 2016 and I check my husbands acct. and no refund so I decide to call to ATLEAST make sure it is just a bit delayed. Unfortunately, that was not the case and the refund or record of order discrepancy was not shown. Representative then provided the same options as I had 5 days earlier, a guaranteed refund. I apologized to the rep. (as I know this is the script they are provided) and requested to peak to a Sup. or Manager. And the reason I asked for one ,wasn't to complain abut my current rep. but most importantly receive an email confirmation that the refund was actually being issued this time beng the rep. advised FinishLine does not provide email confirmation and only her name and batch # can be provided. The previous rep. provided me with that same info. and nothing was able t be retrieved with that so I didn't have confidence that this time it would be done. She provided me with a gift card option for inconvenience but no superior was available both times I asked for one. I then asked the same question if an insta-giftcard can be provided as an insta-giftcard can be purchased online. She said she would check with her superior ( funny how they are "available" for her question shortly after, right) and after a few came back and said unfortunately they can't. I'm 50 minutes at this point so I decided to trust in the process this time. She provided me with her batch # and "name" so let's see how it goes.

I think every complaint should go along with a recommendation. This is all could be avoided with a simple email that refund is in process. I don't know if you can check how many times we order from you but it is a shame that the first time we have an issue it isn't being addressed correctly or...

This is Finish lines MOTO.

“We deliver the EPIC FINISH by guaranteeing that our customers have a positive, seamless, and memorable experience in any way they touch our brands.”

Whoever wrote this it sure does sound good. Unfortunately this is not nor has never been the case with Finish Line. It’s customer service departments their policy and procedures on ordering and whether or not their computers are updated to which I was informed Buy one of their customer service reps. They are not updated on a daily basis. Hence my problem, I have recently ordered the same shoe three different times. According to their website they’re in stock. So I order my size in Lou of them following their policies and procedures. Finish Line then promises their customer that this order will be expedited in a timely manner. To which it never has been I have to call 3 to 5 days later and find out that the size I ordered is NOT in stock never was in stock and that their computers are not updated so therefore my shipment of the shoes will not be shipped because they do not exist. The consolation to me is oh well your money is still pending it’s not like we took it or anything. What kind a customer service is this what kind of company is this. Unfortunately this has happened to me now eight times. Where I have found a shoe online ordered it in my size waited for over a week and never received the shoe. All because they never actually had the shoe but the computer said they did. Finish Line also has my phone number, my email. But never took the time in that week to contact me to tell me that the shoe I ordered was never actually in existence. I was the one that always contacted them to find out where and when my shipment would arrive. They don’t have a recourse in problem-solving to reach out to the customer and tell them hey we made a mistake and those shoe size don’t exist they wait for you to contact them. This is beyond horrible customer service. This climbs up the corporate ladder To blatantly disregarding their customers. I have tried several times to talk to a supervisor/manager. One time I was able to talk to a supervisor who sounded just like the customer service rep. Come on Finish Line pull it together you’re killing your customers was such disregard but have absolutely no problem holding onto their money until the customer reaches...