UPDATE: On July 17th, Cathy from A K Nahas called back to offer a four-year warranty at no cost as compensation for the failed installation and service call that resulted in a gas leak in my home. I've upgraded my review from one to three stars since A K Nahas made an effort to correct the situation described below.
Once upon a time, A K Nahas was a reputable business that stood behind their products and service. My household has purchased several mattresses and appliances from them. Most recently, we purchased a Café gas, double-oven range, and it was installed on July 9, 2025. The next day, I noticed a gas smell. I ignored the smell thinking that it was due to the new installation. On July 11th, I could still smell gas, so I called A K Nahas to check the installation. They sent a repairman who turned on the burners, turned on the ovens, said a little bit of gas smell was normal, and left. Notably, he did not check the connection behind the range.
I kept noticing a gas smell, and so on July 15th, I called People's Gas, and they dispatched a serviceman. The People's Gas serviceman detected a moderate gas leak at the hose connection. He tightened all of the connections, and his detection device indicated that the leak was resolved.
After the People's Gas serviceman left, I called A K Nahas to report the situation. Later that day, a salesman called later to offer me a free extended warranty as compensation. I asked for more information, and he said that the owner would have to call with details but that he was dealing with a family emergency. I'm completely sympathetic to the owner's situation, and I didn't ask to speak to the owner at any point in time. I just wanted A K Nahas to be informed of the installation/service problem and, if they were offering a warranty, I wanted to know what it entailed.
A K Nahas didn't call on the 15th, so I called them on July 16th to request an update. I spoke with Cathy who initially said the owner would call after 6pm. Instead she herself called back around 5pm. Again, that's more than fine. I didn't need to speak with the owner. Cathy told me that A K Nahas would sell me an extended warranty at a discount ($100+ instead of the usual $200+). I was floored. I told Cathy it was pretty outrageous that they offered to sell me something as compensation for an error by both their installers and their repairman. She responded that neither the installers nor the serviceman smelled gas in my home. I was even more floored. Was Cathy calling me a liar? Did she think I loosened the gas line connection behind my stove? Or was she suggesting that I made the whole thing up? Then, as if that wasn't insulting enough, she asked who the customer named on the range's receipt was. The customer was my partner/housemate since 1993. He and I have both purchased goods for our home from A K Nahas, and he purchased the range. I'm not sure what the name on the order had to do with anything.
In the past, my partner and I relied on A K Nahas as a responsible local business. We thought that they were better than a faceless 'big box' store. Sadly, it is no longer the case. A K Nahas installers failed to connect my range properly which resulted in a gas leak, and their repairman failed to identify or rectify the problem. Thankfully People's Gas detected the leak and resolved it. A gas leak is a health hazard and a safety issue that shouldn't be taken lightly. I reported the situation to A K Nahas, and they responded by trying to sell me something. To add insult to injury, they implied that I was at fault? lying? If I want poor service and insults, I can find both at a better...
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