Digibac — Local services in Ingleside

My computer died on a Friday evening. We are visiting the area and did a search for computer repair. I found Digibac and Bob Carter (owner) as the only option to check on my system on Saturday. I read the reviews and then called just before his opening time. He answered and I made arrangements to drop it off. It had locked up and then would not restart. We discussed the issue and he was most concerned about recovering the data (as was I). I left the machine with the promise of a flat rate till he determined next steps. He called within the next couple of hours with an update that he was working on recovering the data. He had also determined my drive was 8 years old. He called again later to tell me how much time it would take to copy all of my files. Later we talked and agreed to replace the drive with a solid state drive. He allowed me to pick up the repaired and working machine on a Sunday as he recognized we were traveling. He addressed the hard drive and was able to recover all my data and reload on the new drive. He also addressed some over heating problems. Very happy with the exchange and...

I am not a person to normally post a review of transactions, purchases or service, but when you get an exceptional customer service experience with a courteous, knowable professional, as well as professional service performance, it deserves a shout out.

I recently delt with Mr. Carter from Digibac and received all of the above. It was actually on an ASUS A16 Laptop for my Granddaughter, who is taking engineering classes at Texas A&M. I needed to have software reloaded and updated, as well as a memory and storage upgrade to be certain it would perform all of her required CAD work.

Mr. Carter was able to perform all the task needed to completely prepare the device for the required tasks and did so in one afternoon. My Granddaughter has been using the laptop for some time now and has not experienced any issues.

I can't say enough about DIGIBAC or Mr. Carter's professional knowledge, courtesy and service. This company gets 10 out of 5 stars and is highly recommended for any computing concerns you find yourself faced with, personal or...

Amazing job, great customer service, and very personable. I called Digibac looking for PC diagnostic and repair. Bob answered right away, and I explained briefly. I went to see him on Monday. He has a great personality and was happy to take a look at my computer. He kept me informed throughout the whole process and made sure I understood everything he was explaining. We even had to order a new part and he kept me informed throughout the delivery and installation. He found the culprit to the problem very quickly and solved a problem I wasn’t sure could be fixed. I’m very pleased with the results and would highly recommend. If you’re having computer problems, Digibac will...