Highland Lanes — Local services in Jacksonville

My family held a baby shower here in April 2018. The shower was arranged months in advance. Sister A made the arrangements. She specifically asked for a date where there were no other events planned. Fast forward a few months. When we arrive, not only did the lady have her granddaughter having a "reveal" going on in the same room, there was not enough room for our party. We were crowded and uncomfortable the entire time. Meanwhile, the owner told sister A that the cost was only $50.00 and that included up to 10 people being allowed to bowl. After the party, the woman demanded that sister A pay additional money. When we inquired as to why, she said that the $50 dollars was only a deposit and that the cost was actually $150.00. It is important to note that the "room" (really the entry of the bowling alley) was only rented for 2 hours with an hour to set up. For $150.00 I believe I could have rented any hall in town for a private venue for 2 hours. That said, when sister A questioned the owner, the owner grabbed sister A by the elbow and attempted to drag her to the computer behind the counter to "show" her how many games were bowled. (less than 10). We all chipped in and came up with the additional money and paid the rude owner. I would like to let everyone know what happened so they could make sure they get all of the facts before this owner takes advantage of them. I will not only never have another party here...I will never attend a party here...I will never patronize this establishment to bowl, play pool, or anything else. This owner is entirely too rude. BEWARE! Incidentally, the reason they get a single star is because there is no way for me to give...

Went to one bowling alley near me in Palestine Texas and they changed their hours and we're not open today. So we came here and hour away with our 7-year-old daughter who just wanted to bowl for a little bit. To be told that no Thursdays are just for league bowling so there will be no lanes open. Ruining my 7-year-old daughter's day and not making room for us to have one lane to bowl for an hour and a half. Thank you for nothing again, as I said leaving.

And if you think every person who wants to come to your alley should have to call each time then you are running a bad business.

Because you know how to respond to reviews on here then I'm sure you know how to change the business hours on Google maps since you have them posted. So you should probably put Thursdays closed because all the locals and league players know it is. Also all of the nice locals who just looked at us weird wouldn't respond to a friendly hello. Along with your employees who said sorry kind of.

So maybe you can just change your hours on Google maps because you know how to respond to reviews. So you can avoid bad reviews like this. From some folks who just wanted to bowl with their daughter for a little bit to make her day. Or just cater to your locals and keep up that great atmosphere and customer service.

Also I suggested an edit to your hours so you don't have to. I think you just approve it and Thursday will...

I called the owner and informed him that I had a ball that I wanted drilled. He was very friendly and enthusiastic over the phone and even more so when I arrived. I let him know that this was my first personal ball and he walked me through the process of how he was going to drill it. He made some very useful recommendations that not only improved the ball, but my bowling skills as well. My partner and I were treated as if we were regular customers which we loved. The lanes are well taken care of and the whole place looks exactly how a bowling alley should. From now on, this bowling alley is my...