Rally Point Cards — Local services in Jacksonville

Today was my last visit to Rally Point Cards. Unfortunately, my last three experiences have been disappointing. I’ve been a loyal customer for years—shopping weekly, purchasing singles, and spending several thousand dollars since they started at the flea market and later moved into their brick-and-mortar store.

I fully respect that the owner has the right to set prices, but what has stood out to me is the unwillingness to work with loyal customers, even on small negotiations. For example, I recently asked for a $10 discount on an ETB (priced at about 90% of market). Given the amount of support I’ve given the store over time, I felt this was reasonable, but my request was declined without any attempt to counter or find middle ground. To lose a long-term customer over $10 feels like a missed opportunity—I would have happily returned the next day to purchase another ETB and continue supporting the shop.

While I do appreciate what Rally Point has done for the local Pokémon community, it no longer feels like loyalty or relationships are valued. Instead, the focus seems to have shifted to maximizing profit at all costs. I understand margins can be tight, but I’ve personally witnessed other customers being able to negotiate, so it’s not a matter of policy—it feels inconsistent.

I ultimately went to another local shop and was able to purchase the same ETB at a fair price, with an owner who was at least willing to have a conversation. That experience, along with Rally Point’s response to feedback, confirmed for me that customer care is no longer a priority here.

I wish the Rally Point team continued success, but after years of support, I no longer feel valued and can no longer justify...

Gave it a few tries and spent over a thousand bucks here after reading all the great reviews. The cards are priced a little over market. I assume there would be wiggle room if I paid cash and purchased several cards. I was looked at like a common thief when I asked for 10 percent off. Every single card was above market. I'm not trying to be cheap or anything. I just paid the asking price and left it at that. I wish them luck and I was hoping to spend a lot more money with them. I would rather buy off eBay if my LCS is going to be this way. I watched other people negotiating and deals being struck. I guess I looked like a sucker. Edit: I wasn't the person for the etbs. I was trying to make a deal on singles. I bought them because I do not want to be the person to haggle. I just wanted to support your store and assumed since every card that I had in my pile was a little over market that there was haggle room. Usually that is the case in the stores I have visited. I understand though. I just watched other customers get a little deal when they make a pile. I was already at 405.00 for four cards, I was going to spend the 800 I had to blow but I just let it be. Your store is nice and I hope you prosper. I just had three experiences now where I felt pushed over because I didn't haggle...

feel like even if you tell people you used to collect pokemon cards, into the series and games, i felt like i was judged for not knowing about not knowing certain things, and whatnot. i feel like the pokemon community has really been a place where if you don't spend the most money, then you aren't playing it right. i don't mind spending money but not everybody has the luxury to spend $100+ or even more. i might not have a great binder and i've been planning to buy a new one. but none of the ones are going to fit my collection hence why i didn't buy. anyways as much as its a cool store, bought my EX(s), it felt a lil bit like you gotta be someone that pours your whole life savings when you walk in and not everybody can spend huge amounts in one. seems like the staff just love conversing with their friends and when new people ask about certain things, and don't know, it feels judgy. disappointing because the rating i expected better, sadly, as an autistic person i felt silently judged. maybe ill give this place a try another time but i really don't know. from this experience...