Missouri Furniture — Local services in Jefferson City

I've noticed a pattern from reading various reviews that leaving a negative review rarely elicits a response or an apology. Nevertheless, I'll proceed. THANKS KEVIN FOR THE HORRIBLE EXPERIENCE!!! At times, we are graced with the innate ability to be kind, regardless of our actions. Personally, there are days when I find it challenging to interact with others, which is why I opted for a job that seldom requires it. Nevertheless, when interaction is necessary, I approach it with compassion, reminding myself that not everyone is unkind. Often, people may just be experiencing a tough day, affecting their ability to communicate effectively. However, those who consistently struggle to speak kindly may find that a career in customer service is not sustainable.

I've been searching online for the perfect living room furniture for quite some time. After a fruitless effort, I decided that visiting a physical store was preferable since I like to feel the textures and test out chairs or couches before purchasing. At Missouri Furniture on Highway 54 in Jefferson City, we weren't even acknowledged by Kevin, who was standing in the entrance. In fact, he seemed disinterested in welcoming us, despite making eye contact. I had to introduce myself to the salesperson and explain what we were looking for, only to be met with apparent disinterest. After detailing our furniture preferences, I mentioned, "If you don't mind, we're going to look around." Later, another employee, comfortably seated on a couch, was quite friendly and even struck up a conversation with us. That was nice of him.

After examining nearly every piece of furniture in the store, which offered limited choices, I phoned my mother to recall a specific piece my sister owned before her passing. I sought the exact piece, which I believed was bought at Missouri Furniture with Jim Mays' assistance. Kevin, I hope you'll remember that a customer showing you a photo of an item bought at your workplace deserves respect, not the rude dismissal of as you stated "That thing would have never been sold here." And proceeding 2 other times to make that very statement, that person may be mourning a loss and seeking a memento of their loved one. I simply wanted to purchase something akin to what my sister had, as a keepsake. Your behavior has made this a memorable, albeit unpleasant, shopping experience. It wasn't about the cost; it was about the sentiment attached to the item. Had the circumstances been different, I might have returned for more, given our extensive remodeling plans. Kevin, please understand that some customers may be struggling, and a negative encounter can be deeply upsetting. As per your Eight years of service it should come with a measure of tact and empathy.

I must say that this experience led me back to JC Mattress, where we were warmly welcomed by two wonderful staff members, including Mrs. Carrie Renfrow. There, we spent a few thousand dollars and plan to return to spend even more, attracted by their showrooms which offer boundless kindness, compassion, and a vast inventory. I am grateful for being encouraged to shop elsewhere, as it clearly led us to make the perfect purchasing decision. I would suggest that Missouri Furniture consider sending their employees who create unpleasant experiences to learn from Carrie at JC Mattress about employee conduct and professionalism. Moreover, a course in diplomacy and basic human decency would be beneficial.

Thank you, Kevin, for greatly enhancing what was the most horrific event of my life. Even on the worst day of my life, I couldn't be that offensive to my worst enemy. Wishing you the best...

My experience with Mo Furniture has been very disappointing. I've always purchased from JC Mattress or other stores in the past and am kicking myself for trying Mo Furniture. It started out great with a wonderful salesperson, Whitney. I chose an expensive custom built Smith Brothers sectional, expecting superior quality. The fabric started to pucker on the wedge cushion within the first week. It was replaced but the new one had the same problem. Then the smaller cushions and the back also began to pucker after use. I have to smooth out the fabric or it looks awful. The cushions also slip forward and have to be pushed back after every use. The legs were also crooked and had to be fixed by a technichian. One of the cushions is also starting to look misshapen even though I turn and rotate them monthly. The furniture is lightly used and only fifteen months old. The Mo Furniture representatives act like it's all out of their hands because Smith Brothers representatives say it's normal wear. They told me this was quality furniture and worth the extra money, but now refuse to stand by their product. They have told me that they're trying to get Smith Brothers to take action, but then I don't hear back from them. I have to keep calling for updates because they don't contact me. I feel foolish, like I've been duped by scammers. After reading other Smith Brothers reviews, I learned there is no point in them taking the furniture back to look at it because they still insist it is normal wear. My review on the Smith Brothers website seems to be part of a growing chorus of complaints. I told Fred with the Jefferson City store that the customer service and quality guarantee ends at the door of the JC store. All I can do is never give them any more of my business and warn other consumers not to waste their hard-earned money at Mo Furniture like I wasted mine. And especially never place your trust in Smith Brothers, no matter which store is selling it. The only thing Mo Furniture could do to make things right at this point would be to give me my...

My husband and I recently visited Missouri Furniture in Jefferson City to purchase two nightstands. Initially, we were attracted to a standalone nightstand labeled at $200. It was only after I inquired about any ongoing holiday sales (because I already knew the sister location was running some) that the salesman mentioned a 15% store discount, which we then applied to purchase. After clarifying the price, we purchased both nightstands outright for a total of $340. However, our experience quickly soured when the nightstands were supposed to be ready for pickup the following Thursday. Despite not receiving any notification as promised, I called the store and was informed that the nightstands were indeed available, but we needed to come in to sign additional paperwork. My husband made the trip to the store, only to be handed two small boxes upon arrival. Upon opening one, he found they were panels to attach to a nightstand instead of the nightstands we had purchased. To our dismay, the staff admitted their mistake but then informed us that they could only offer the nightstands for $350 each, significantly higher than the $170 we had originally paid per nightstand after the discount. This was despite us having already paid in full for two nightstands at the agreed-upon price. This lack of transparency and the inconvenience caused by their error were deeply disappointing. Not only did it waste our time, but it also showed a disregard for honoring the price at which they had sold the items to us. In conclusion, the mishandling of the transaction and the refusal to honor the agreed-upon price were disappointing and frustrating. We hope that Missouri Furniture improves their customer service and communication to prevent similar incidents in the future and submit this review as a warning to others considering doing...