Fyda Freightliner Columbus, Inc. — Local services in Jefferson Township

This place has the nerve to have this poster in the drivers lounge. Know what your biggest cost of downtime is? Bringing it to this absolute joke of a repair facility. After being told to bring in our truck because the swivel seats were installed on opposite sides AT THE FACTORY and it would be “taken care of” we get there and they have a million excuses as to why it wouldn’t be covered under warranty. First thing we were told was because it was a day cab that came in without swivel seats. If the service manager would have had the ambition to actually step outside and LOOK at the the truck he would have seen that it was a truck that came from the factory with a 70 inch sleeper on it, not an aftermarket bolt on to a day cab. Next excuse was that it should have been noticed within the first 12k miles or at the PDI. The truck has 35k on it so asking for what should be at most 45 minutes to fix them isn’t asking for too much. After much back and forth , they acted like they were doing us a favor by “splitting the difference” on the labor to do the swap which ended up being $250. Is it the point of the $250? Nope. Not at all. But i hope you enjoyed that $250 because it will now cost you a whole lot more in what the bad word of mouth advertising will be sure to do if ANYONE I know in the trucking industry ( and that is a LOT of people) asks me where to bring or buy a new vehicle. Then to top off the complete incompetence, the truck was brought into the shop at 6 pm and we were told that they would get on it right away. I went up to the drivers lounge and told the service manager to let me know when it was done. About 2 hours later, I hadn’t heard anything so i go and check on it and was told that it was still being worked on. At 10 Pm , i texted MY fleet service manager to call the shop to see what the problem was. He was then put on hold for 22 minutes until he finally texted me and asked me to go tell them to go pick up the phone. The service manager working at 10 pm on oct. 9, 2023 said that he emailed the invoice at 7:52 pm and was waiting to hear back from my fleet service manager. I told him you knew i was upstairs waiting, why didn’t you just come get me and i could have gotten you a response back right away instead of me sitting up there for 2 hours after the truck was finished?? His response was ,well we email every other company and always get a response back. I told him well if you’d pick up the damn phone you can talk to my fleet service manager right now cause you’ve had him on hold for 22 minutes. So for a simple seat swap it ended up taking 4 hours in what probably took all of 45 minutes to unscrew the seats and reposition them. Overall, if you would like to waste a good portion of your night or day , feel free to bring your vehicle to this location. They have no problem at all wasting your time and act like you are bothering them by having them do what is their job. I literally cannot wait until somebody asks me what a good freightliner dealer is to buy or repair a truck and tell them just how ridiculously incompetent this...

As you read my review, keep in mind that I am (was) a returning customer. I am college-educated, and well established in the community. I own a 39 foot diesel Winnebago that periodically needs service or repair. My last repair at Fyda was critical. Without going into details, it took way too long and apparently wasn't quite the right part because it required "drilling" to fit it in. (I am cringing). The cost seemed to be way above normal. However, I paid for it, and it works, although I left with a sense of disappointment in Fyda's ability to get the job done in a timely fashion, procure the correct part, and provide technical expertise to install said part in an efficient fashion. Now, to the present. I needed a transmission service interval taken care of. In english, a fluid and filter change. A screw-on external filter. My little manual for the transmission says how to do it. I just didn't have the time or a receptacle large enough to handle the volume of fluid. I decided to take it to a professional instead. After perusing the Allison Transmission website, I saw that Fyda was a certified service provider, and since I am (was) a customer, I decided to try them again, to see how a preventive maintenance task would be handled, since I was already aware (my opinion) of how an emergency repair was handled! I made an appointment to bring it in the next week and agreed to a 6AM to 10AM window. I arrived at 6:05AM. Somewhere around 9:30AM I inquired as to whether the work would still be done by 10AM. The look I received indicated that I might as well have asked for complimentary breakfast and a room. I made a comment to the effect of why set an appointment of 4 hours if you don't intend to honor it. I was told that they were trying to get one of the techs to look at it, but probably not till after 10. The window was beginning to look more like a chasm. Thirty minutes later I was informed that they don't have the filter in stock and would have to order it. Probably take "a little while". I'm seeing the chasm turn into a canyon... At 11:15, I had enough. I went to the counter and asked for my keys. The guy said, we don't have the filter, we're just waiting on it. I asked for my keys. He said he can't find them. I said, "Now you've LOST my keys?" Another manager walked up with my keys and I left. In my opinion, no one should take their vehicle there unless they either have no other choice or don't want to see it for a while, or just want to spend time sitting around and sleeping. This was a colossal waste of my time. I have lost confidence in Fyda, and will NOT be returning. Caveat Emptor. You get one star only because I can't give you a ZERO. Your process needs attention. You need to hire more technicians and you need to honor your schedules. Have you even read the other reviews? I advise your customers to do so before they follow my lead. By the way, I am considered a very patient person, and very tolerant. Your staff at the Columbus Ohio facility pushed me over the edge. Get...

I strongly DO NOT Recommend this place, ITS COMPLETE SCAM i took my truck wednesday morning on December 20th,2023 when we checked in everything seemed smooth and everyone holding a tablet to check in a truck , just fake face don't even know how to use the email right, i was told that the truck will be in this afternoon or tomorrow morning for sure, that day nothing the next day all nothing until around 4pm we called them we were told we just finished your estimate watch your email you will get it in few didn't even to bother to explain over the phone,nothing that day friday morning we had to drive over there to have an actual update , 11:02 am can you believe that he never had the estimate ready which he was wasting our time the day before , we didn't receive the estimate until 4 pm friday , we responded right away to the email go ahead and proceed with the repairs guess what they never did it until we we called in the morning saturday and mention that they didn't see the email they will go ahead and proceed with the repairs and said they won't be done with it until tuesday after christmas we said how come this small job will take over 4 days to get it done , but let me tell you they had it all planned to have the truck sits there and they knew that the truck needs drive shaft balancing from the beginning but they played it where the first estimate will covered just by the time goes and willing to send me a second estimate for balancing which they stated that the don't have the equipment to do that weird for a company that big dah, i told them them i can't wait another week for just balancing a drive shaft , i told them to check me out , they had waiting there for so long and they did pull my truck to the yard while they had waiting there and asking where is the truck , the front desk guy saying that he has issues on opening the gate, somehow i walked out i saw my truck in yard , when i went to my truck i found that the keys were not there , when i come back in asking for my keys all the mechanics and front desk guys laughing about it i don't really appreciate that from you, i took my truck to the lot and i checked it i found no bolt was removed or anything done to the truck , im a mechanic i just don't have the place or the tools to take care of it , i was charged $1501 for basically nothing , i would appreciate it to have my money back you took from me , we have families to feed why you guys do this to people we work so hard to break even and you guys playing and...