Midwest Ace Hardware — Local services in Junction City

If I could I would have given zero stars! I made a purchase asking for military discount. Ethel the always rude cashier told me that ace did not offer it! I was surprised-knowing they do. So I reiterated and then when the purchase got through she acts surprised and says “ oh military discount- I thought you said Medicare discount!“ RIGHT!!! 🙄 She processes the amount again now with the discount. Telling me she canceled the first payment! Well- she didn’t ! It hard posted and now I have to wait until I get it refunded! It has been three days and NOTHING ! The owner acts surprised telling me Ethel was such a wonderful employee! No ma’am! Ethel is rude and inept! And though I contacted my bank I yet have to see you reimbursing me. This is MY hard earned money and YOU have to reimburse me. It does not take that long- I sincerely believe you have not returned the...

I purchased a lawnmowers the best they had I took it home I needed a good lawnmowers I have a incline in my yard I so a good self propell was needed this was a sorry lawnmowers it might as well been a manual I took it right back I put it neatly back told manager I was not happy requested a refund she told me I needed take it Abilene I called them asked why I needed to go there they said we are the service and repair center I want a refund not repair she said they can refund in junction city after of a hour of my time she said she would not give me a refund now if I didn't know better I would have been stuck I left it at store and canceled the purchase with my bank it was on my receipt 90 return policy but not a two hour period I purchased a honda lawn mower at home depot it runs great much better than ...

This was my first visit to your store and I have to say, I was really disappointed. I thought the store was closed when I pulled up since the grass was overgrown and there were very few cars in the parking lot. I came in for two items. I asked at the register for what I was looking for and a lady helped me locate the item. When I went to pay, the cashier had on a mask but had it below her nose. Not good! That doesn't keep people safe. I was reluctant to get too close. Then, she didn't give me a bag for my items. The receipt blew out of my hand and I had to chase it across the parking lot. Ace Hardware, you really need to step up your game here. This was really...