Coral Pink ATV Tours — Local services in Kanab

First impressions are everything. When we first arrived they had their dog out and I am petrified of dogs; the owner didn't care at all and said "you're fine" and I said "No I am not" and he said "well oh well he is coming out on the tour." I'm sorry if your an owner and you treat clients with a genuine fear so rudely then you shouldn't be a tour guide or be in the business dealing with people. That should have told me then to get my money back. Even though the dog looked well behaved and didn't bother anyone I genuinely am scared and can't be near them. Thankfully the dog went to eat so I could get my helmet and get into the UTV, my husband stood watch. The dog didn't go on the tour thank goodness but the approach could have been nicer.

The slot canyon hike was cool and they were very nice with taking our pictures. The sand dune sledding was fun as well but I feel like you could have just paid for the sleds at the entrance and did a cooler slot canyon/UTV rental elsewhere for a cheaper price and better experience. The UTV rental, they don't go more than 15mph, BORING TOUR. We did way more epic UTV rentals elsewhere with better views. It was slow and the view was just okay nothing to write home about. If you have a family with kids its perfect but for young couples or young adults it wasn't worth the price and it wasn't fun. Instead go to Epic Adventures in Big Water Utah.

IN RESPONSE TO THE OWNER: my husband and I both booked together the day before where there was no dog on site and I received the email which did not say dogs were on the premise nor part of the tour nor did it say it was a leisure trail so blaming us for your lack of communication is not appropriate for running a business. My husband was with me and i watched his interaction with you getting the helmet and he did not laugh about the dog. We actually arrived 5 min early and we waited on the other couple who arrived super late after us before we started the tour. If you want to continue to act unprofessional we can drop our...

I was really excited for this tour and made sure to plan everything carefully. Unfortunately, I missed it — not because I was careless or late, but because their explanation of the time zone was incredibly confusing.

They state:

“We go by Mountain Standard Time. Utah is an hour ahead of AZ, NV, and CA. Please plan your reservation accordingly.”

I was staying in Kanab, Utah, only 15 minutes away from the meeting point. Their message says they go by MST, and then says Utah is an hour ahead — but Kanab is in Utah. That kind of explanation might make sense to someone who’s not already in the state, but when you’re literally in the same town, it just adds unnecessary confusion.

I was 11 minutes away at the Sand Caves, thinking I still had one hour before the meeting time. Unfortunately, there was no signal in that area, and I only received a text at 6:37 PM — just 8 minutes before the tour. By then it was already too late. I could see the tour happening from where I stood on the dunes.

I had checked the time multiple times and planned accordingly. A simple online check-in process or a clear reminder message an hour before the actual meeting time (especially considering guests are tourists) could have prevented this.

Losing $450 over something that could easily be fixed with better communication is extremely disappointing. And when I looked up other reviews, I saw I’m not the only one — others have also complained about the same issue.

I was even on the dunes watching other guests on the tour I was supposed to be on. It’s a real pity, and a disappointing way to end what could have been a highlight...

Stick to the pavement:

Yes that is what the guide told us "stick to the pavement" when we were riding slowly. Not everyone has been riding in the dunes 4 times a day. People need to learn to walk before running. The way the guide was speaking completely ruined the experience. May be stick to treating customers kindly and prepare them for what is out there and what could happen. I feel anger is definitely not the answer.

Response to owners response: I can say it was definitely not 5 mph. It was beginning of the ride and all I can say is she was just getting used to the new environment. And one more correction, I definitely did not apologize for the incident. because in such a environment accident can happen. I might have look apologetic, because that is what I am talking about, We were made felt that everything was our fault. But after complete retrospective of the entire event, I am providing this feedback. And all I am saying is its my feedback that you should prepare customers for such an incident and handle the situation properly which I did not see with us. I am saying all this so that future customers will not get the same behave that we did. Isn't that the point of the review? Its a feedback, take it or leave it. By your response, it sounds like people who are not confident riding in sand should not come to your business at all and are not worthy of your "expensive" machines. Also, this is what I am talking about, you could improve in the way you respond to your customers. You are just...