Use to like this vets office, now they want to charge a $60 no show for a vet visit I MYSELF didn't even make, and wasn't aware was made. I've tried to call and clear that up, and was told they basically didn't care about my personal life and what I had going on, and that they weren't going to waive the fee. That's fine, I'll pay the fee and they can lose my business.
Great veteranarian, poor business.
Editing to add since I can't comment back
As far as the appointment and me telling them I have covid, I thought that was the appointment I had made. I was unaware that my FRIEND had made another appointment for my dogs. I myself didn't receive a text or notification.
Secondly, the receptionist did not politely tell me she was unaware of the situation, she rudely told me "she did not care what I had going on in my life, and that they were not going to waive the fee"
DR WADDLE is a great veterinarian, no doubt. However, this experience has left a bad taste in my mouth, and is the reason (although it may not seem like much to people, but it is to me) why they will lose my business.
I'd chose $500-$600 a year over $60 for a lifetime anyday.
I Was upset with them and not my friend for the fact that the secretary was so rude and...
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