James R. Rosencrantz & Sons, Inc — Local services in Kensington

The worse customer service i have encountered. Rude, disrespectful, under staffed and they wonder why everything goes wrong. At all cost avoid this place. NCT is in Dover and Concord and you will be treated like a human being. The young lady in parts was very nice and tried her best while the other worker kept acting rude! I left for an hour and went to Seabrook and came back and asked again if they found my parts? The same rude worker asked if they had called me to tell me the parts were in. I told him no, all my parts were in last week. Mean while the poor girl was still out back looking for the one last part. I was so upset i told the man he could keep his parts, he said fine and i left. 15 minutes later i get the call from the nice parts girl saying she had all my parts. I told her the story what happened and she was sorry. I told her i will not ever be coming back and as far as purchasing my new John Deere i will go to North Country Tractor where they are more polite and know a lot more and not under staffed. I am a 63 yr old man and i have been going there for over 20yrs! I owned my own Business for 45 yrs and the customer always came first. I wish i knew this young mans name but he knows who he is. In my opinion the young lady that works so hard for nothing should be getting a raise and the fat lazy rude boy should be out the door looking for a another job! anyways went to NCT ordered my parts and they will be here in 3 days. Mean while it was over a week waiting for...

I have been working on the purchase of my JD 2038R unit for weeks and finally touched base with Rosencrantz and Sons. I called in the morning and left a VM, got a call back within the hour from Rick Winters who said he would find out availability and get straight back to me, and he did! After spending so much time and effort trying to get information and pricing on this machine from others it was absolutely amazing to be told something and within hours it actually happened. Rick was truly a pleasure to deal with, he gave me the pricing and the anticipated delivery date and kept me informed all the way through the process. I made a few last-minute additions to my purchase with a 3rd function kit and other accessories and Rick just delivered. I got a call today from the delivery driver to tell me he was on his way, the machine arrived at my house immaculately clean, paperwork all ready to go, driver willing to go through every detail on the machine with me. You know we all complain when things go wrong but very really when you get great service and everything goes according to plan. So, thanks Rick and the team at Rosencrantz and Sons for a great experience, looking forward to using the machine,...

I recently purchased a new John Deere 1025R Tractor. I bought it with the loader, backhoe, mower, forks & snow blower. I can't say enough about the Rosencrantz staff. Dana Carpenter was extremely professional before the sale and he continues to help answer all the question I've had in regards to the tractor. Brian in service is also awesome. I had a couple of questions on attaching the front snow blower and he has not only answered my questions but he has called back later to be sure all is working well. Before purchasing a tractor we went to several John Deere dealers and most often felt their staff did not have time for us. One dealer in NH, when I asked for a price on a 1025R, scribbled it on a scrap piece of paper, handed it to us and walked away! Needless to say I'm not going back there. My wife and I first met Dana at the Deer field Fair in 2021. We were very impressed with his respect for us and took the time to answer all our questions. We are super impressed with Rosencrantz & Sons, both sales and service. I have recommended them to several folks and will continue to recommend them. We think they are the one and only go to for our tractor needs and...