Kirtland Flower Barn — Local services in Kirtland

I left an honest 4 star review on their website about the flowers I recieved stating that the flowers were beautiful, and delivery was great, however i reveived an unfinished product i did not receive my elegant red bow that is shown in the pictures online. Not a big deal, its just a bow, so they refunded me 5 dollars. great. I now have a completely different opinion on my rating and I've changed it to a 1 star because of the treatment and lack of professionalism I received over the phone. During our phone call it seemed as if ive offended her by giving a 4 start review and she was very short and sounded angry. She kept talking over me and stated that "the bow doesnt make the product, and most people dont like it anyways" she never apologized for not completeing my product, and also stated "they were busy and they werent even thinking about adding a bow to the vase" which is not my problem. I felt as if she were shaming me for not being totally satisfied with her work, and that I should feel bad for saying the product wasnt finished because they were "too busy". Im not a business owner myself, but I know for damn sure customers should always be respected, and QUALITY is number 1 when it comes to the paying customer and this is where you fail!!!!!! Just remember common courtesy goes a long way in a small local owned business!! All of this couldve been handled in a much more professional way. I wasnt angry, and I didnt want money. I was just being honest and wanted the owner to know that I didnt recieve what was pictured. None of this attitude and disrespect was necessary. This is my first and only time doing business here. There are other small businesses close by that offer the same services, and I think i will support one of them next time. Ive added photos of what I ordered vs what i recieved. the white ribbon in the second pictures is balloons tied...

Staff could be friendlier. Small selection. UPDATE: In response to owners response.Yes, I did review nurseries in the area at the same time as my review after being prompted by Google based on all the places I have been. I am fully aware that you are not a garden /nursery shop. I stopped in a few weeks back to buy a bouquet or arrangement for a friend. The staff was in the back room making arrangements for a wedding. I looked at what was available in the cooler. Some of the arrangements had flowers that were starting to wilt however I did find a pretty one and selected it. When i went to pay I changed my mind and inquired about choosing my own flowers for a bouquet. The person seemed annoyed. I asked to peek around the corner to see what you had available. I was denied. I wanted a visual to make a bouquet. Anyhow, I settled on some flowers and it was made. I also purchased a wood tray with small clear bottles on it for a reasonable price. The point I am making is that friendliness goes a long way and it was not shown. I felt I was being rushed out and she did not want to be bothered with my inquiry. I complimented what you did have in the gift area. I made a purchase as I said but the fact remains that by not allowing me to see what you actually had available my choices were limited in my mind. Best of luck in your business but be mindful of how you interact with those who enjoy supporting small local business. Abate also sells fresh flowers and makes arrangements/ corsages etc. and is less than 10 minutes away on Mulberry Rd. I usually go there but decided to give you a try. When a customer comes in it is customary to give a pleasant greeting and be helpful. Sorry but...

My boyfriend ordered me flowers from here off of DoorDash, The Dreamy Lavender bouquet. He met the delivery driver at the door and we only live 15 minutes away. The flowers were only in the car for 15 minutes and when they arrived they look awful. There are no daisies and there are half dead flowers, basically all of them. I will include some pictures because for an $80 bouquet this is beyond belief. He is so upset as he read the prior reviews and was so excited to receive them and give them to me and they turned up looking like Target flowers. I’m not sure what happened but...