The resort on its own wasnāt bad. The house we rented was nice and the pools were good. Food was a bit expensive.
There was one cockroach in what was a garage that they turned into a game room and a few super small ants. Nothing out of the ordinary for a place in Florida where cockroaches are common place. Definitely wouldnāt call it an infestation or anything like that.
On to the one star.
The A/C barely worked and other people mentioned it and we should have believed them. The resort had rules about only being allowed to set it between 78-75 which is not ac in my opinion. Even when we set it to 75 it wouldnāt get that cold. Our entire stay was an average temperature of 77 which isnāt horrible but for a home claiming to have A/C it doesnāt live up to it.
The white/Hispanic security guard (in a sling) is on a power trip. I mean worst customer service Iāve ever encountered. The guest lane was backed up so we drove through the resident lane as we had seen others do for days. He was working and screamed at us for choosing to use that lane instead of blocking traffic. Okay, fine our bad. Bit of an over reaction but whatever. We used the correct lane going forward.
The next day however, at around 5 pm more people chose to do this while we were leaving. He instead made every driver trying to go through the resident lane with a guest pass turn around outside the gate and come back in. Except his rule meant about 6 drivers had to. And the loop was too tight and it stopped all traffic. Cars could not enter even if they used the correct lane and cars couldnāt exit either. It was incredibly dangerous. After everyone sat without moving, people began exiting their cars after 20ish minutes to complain. He gave up and started letting the cars waiting to turn around and re enter go through the resident lane. We finally were able to leave another 15 minutes later. We couldnāt turn left because the people he made turn around were blocking the road so no through traffic could pass and we couldnāt turn. We turned right instead and he had stopped traffic all the way back to the light. I would estimate about 100 cars were stopped in standstill traffic because this man chose to take a power trip on guests who likely did not know any better. Im all for correcting people but that was not the way to do so. Especially when itās only a two lane road and youāve not inconvenienced not only residents, but guests and complete strangers who were simply trying to drive on the road. Not to mention how dangerous it is to completely stop traffic and potentially prevent emergency response vehicles from getting...
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