KO Storage — Local services in Knapp

Somebody messed up. Took my reservation, set me up with a unit, took my money. I drove 12 hours to put items in my unit, but it was locked. Now I'm sitting in Wisconsin with a truck full of stuff, and can get no help. I need to return to Ohio. Agent, Sean, tried talking me into a bigger unit for more money, but does not understand the concept of a binding contract. I tried to come up with solutions, but Sean kept telling me he is sending a new contract for double the money. Then in the middle of our conversation he said he only works until 9 o'clock and hung up. It was about 7 o'clock. Stay away from this dumpster fire of an operation.

David Lang called me the next morning and we figured out some idiot gave me the wrong unit number. David Land was a bright spot in a dumpster full of idiots. Zero Customer Service...

Extremely difficult to work with this company because there is no reliable way to reach them; their website is broken, they have no working email address (when they email something and you click REPLY, it bounces back from a NO-REPLY address), when trying to mail things to their physical address - mail comes back as "No such number - unable to forward" - and they require you to use an online website which does not allow a means of uploading documents that they require for proof of insurance. KO Storage bought out the Knapp facility - and I had great relations with the previous owner, but this has been an ongoing very challenging experience. The only reason I am still a customer is because it is the closest...

My family and I are moving from Illinois to Wisconsin. I’m not familiar with the areas and picked K O Knapp location for its raving reviews. After driving 6hrs to get to Wisconsin with a trailer full of stuff we arrived at our freshly rented storage unit. Which was absolutely trashed with other peoples things. Including mice traps and poison. When my husband attempted to call the office during their posted hours we were also not able to reach anyone. Now after driving 6hrs we are unable to empty our uhaul after being out over $100 in start up/new lock fees. And are also unaware of if or when we will even be able to obtain a clean storage unit due to no answer from...