Creative Custom Finishes INC — Local services in Knox

In 2012, I hired Creative Custom Finishes, Inc. to apply stucco to my home. Over time, I noticed water damage in several areas. After hiring a licensed inspector, the cause was identified as improper flashing — specifically, the absence of kick-out flashing where the roof meets the walls, a critical water diversion detail.

This was confirmed by multiple professionals, including a separate repair contractor from Plymouth who, upon inspection, immediately suspected missing flashing. Interestingly, after learning Creative Custom Finishes was involved, that contractor declined to provide an estimate, citing a close relationship with the company.

I also consulted Sto, the materials manufacturer, whose representative confirmed that kick-out flashing has long been standard practice, and even shared technical documentation showing its requirement at roof-to-wall intersections. The local building commissioner confirmed that flashing has been code-required at those locations since before 2012.

Despite all of this, Creative Custom Finishes has denied responsibility, and their attorney cited Indiana’s 10-year statute of repose as a reason I have no legal recourse — even though it can take years for this kind of damage to become visible due to how stucco systems are layered. Their attorney also stated "To be clear, my clients disputes the assertion that there is any defect with the stucco work"

Creative Custom Finishes has also used my home on their website homepage, along with being on their stucco section.

While I understand the legal limitation, I believe any professional contractor should follow manufacturer guidelines and building codes — especially when it affects long-term structural integrity. I’m now left to deal with the costly repairs myself. I would recommend others proceed with caution, ask detailed questions about code compliance, and ensure all critical flashing is installed and...

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