Shields Electronics Supply Inc — Local services in Knoxville

I asked them to help me select a special power cable adapter for a new graphics card I was installing on an older PC. Although I had limited information to give them regarding the different types of connectors, I gave them photographs of what I was trying to connect. I was a novice at that time, so I needed professional support and I depended on them to make the appropriate selection from a few options. They made the WRONG choice of adapter style and it did not work for my hardware. I could have forgiven their mistake and my inconvenience of having to drive back, but what is completely inexcusable is that they REFUSED to make an exception to their NO RETURNS POLICY in light of this. It's possible they could have knowingly selected the wrong part on purpose just to make another sale. The second part they sold me worked, but now I was out an additional $30. And to add insult to injury, they started calling the police on me because I wasn't giving up on getting a refund. This was my first and only experience with Shields; it was a few years ago. Considering how much money I have spent elsewhere since then, on the kinds of products they sell, they should be sorry they lost this customer. I hope their greedy, gouging prices and ridiculous, strictly-enforced policies cause them to go out of business soon.... They need to feel the pain they have caused many, and maybe learn sympathy...

I agree with all the other reviews written here. Their no returns policy makes it very difficult to do business with them. It would be a smart business decision to bring their business into the 21st century of great customer service by changing this very onerous business practice. My recommendation is to make your purchases on line or shop at another more customer friendly business. I can understand and appreciate a no return policy for electronic parts where there is no way to diagnose whether or not the purchaser damaged the product, but for unopened electrical cords and cables where it is obvious that there is not damage. And, then to make you feel like an idiot after you don't see their "No Returns" sign that is camouflaged by junkie looking parts. Just another example of why small businesses who are not customer focused are being swallowed by internet commerce and...

Tried to return an item and was told they have a no return policy which isn't posted by the way. I do understand somewhat considering the type of merchandise they sell but I feel at times it would be appropriate to accept a return. In my case I spoke to a salesman who recommended the item I ultimately purchased. Turns out it was no where close to what I needed but yet they would not take it back. It was in excellent unused condition with all the paperwork and packaging material undisturbed. I honestly opened the box to see it. No tape or any other means present to deter opening the box. I simply opened the lid. When I spoke to Mr Shieds he came across as arrogant and uninterested in my issue. He did say he would speak to the salesman and call me back...I never...