LaCrosse Furniture Co. — Local services in La Crosse

I purchased the Tiburon leather sofa and loveseat less than 2 years ago paying over $2700.00. We are a 2 person household--retired, no kids. Within the first year both seat and back cushions began to break down. Several months ago noticed the actual leather finish was coming off in places leaving pinkish spots on the chocolate brown leather. This continued to worsen so I contacted LaCrosse on the contact page on their website. I also contacted the store where I purchased that advised me I would not get a response from LaCrosse because they did not communicate with customers. Correct. The store did come to see and photograph the damage. They said it was doubtful LaCrosse would do anything. I heard from the dealer today after several weeks and sure enough LaCrosse said they will do nothing. Of course they only warranty leather for one year so I have no options for a remedy. In my personal opinion good quality leather properly dyed would never wear this way in such a short time. This set replaced one over 20 years old that had NO worn pink spots. My opinion is this company produces cheap furniture with low quality leather and I will never buy anything made...

I purchased a lacrosse leather sectional several years ago, cleaned and conditioned regularly as instructed. It was "supposed" to be top grain leather, whatever it is it's poor quality. The "leather" is cracking, peeling and fading. Not a broken in look but a crappy leather look. The cushions and springs are sagging. The padding on the arms is minimal. For the price paid for the sectional it should have held up much better than it has especially with only two adults using it most of the time. I contacted Lacrosse furniture and was basically told too bad. I really like the style and size of the sectional and I had hoped buying from a local company would be a good option....

Bought a LaCrosse sectional and paid $3500 for it. Have had nothing but issues with the leather. Dye will not hold. Very disappointed with the quality for spending alot of money. I think we should have been given a new couch not keep telling us to dye the fabric. The dye holds for 2 weeks and comes off. Now the couch has a peeling effect. Not happy when we have spent alot of money on something that should last. We have no kids and this couch has been the worst piece of furniture we have owned. I think we should either get money back or give us...