Sew 'N Sew Bridal and Tuxedo — Local services in Lafayette Township

How do you stay in business Sew 'N Sew Bridal and Tuxedo Lafayette NJ ? It’s certainly not because of its owner A monumental moment turned sour by a very sour person ! Let’s just say customer service is non existent as well as friendliness ! When my son was diagnosed with autism I never thought he would speak let alone go to prom and here he is “rocking it like a champ “ so we head to the store for his appointed time and are greeted by a lovely young friendly woman who took our temperature and invited myself my son daughter and my sons date into the store , this is a huge huge deal for this family and friend but It all came to a screeching halt when from behind the counter we hear “only one is allowed in with him “ so the girls leave and I stay. We continue his fitting and the proud mom I am snaps a million pictures in disbelief of this moment. The friendly staff young woman tells me you can leave a deposit and I explain I’d like to pay in full and do so she tells me I’ll receive a text when the tux comes in and you can make an appt for a fitting at that time. Saturday our appt time comes and we find his jacket too snug will need to go up a size the polite staff girl says as before I would receive another text by Tuesday to come in for just the jacket no worries it will be in by Tuesday in time for prom. Tuesday comes no text so I call on my lunch hour she says ok let me check by checking his ticket if his jacket is in the truck she states yes it is come 5:30 and I say I’m a nurse I may be a few minutes late as sometimes things happen is that ok she says yes but we close at 6 pm make sure you come by then. The moves on and I see I am running very late I reach out to my daughter and relay please run your brother to pick up his tux and make sure you can get there before 6 pm she then arrives early by 5 pm is told that the jacket is not there and to make another appt so she does and relays the info to me I see the appt time is not one I can make so I step out between patients to make the urgent call and receive on the other end Debbie I explain my dilemma and my disappointment in customer care after being told the jacket is there and now not I am afraid he will not have his tux in time for the prom Debbie is unfriendly she meets my concern with an angry dimeanor says I should have read my slip that there are no guarantees continues to argue and create distention I explain I need to go back on the floor and reluctantly end the conversation with no resolution to my angst . Debbie calls back a few minutes later to tell me to come back to the store as the jacket is there I explain that was my daughter I’m still at work I will reach out to her to do so. My daughter and son arrive back at the store where they are met by Debbie the owner who states to my daughter in front of customers how she didn’t deserve to “have her head chopped off by your mother “ because if my daughter had arrived at 5:30 instead of 5 pm the jacket would have been there ! My daughter explained she was not privy to the conversation between (Debbie )and her mom but that she was not told to wait until appointment time but instead make another appt for the following day. Debbie continues to berate my daughter in the presence of other customers and in front of my son . I called Debbie after speaking with my very upset daughter when I finished work . Debbie was unfriendly, accusatory, demeaning and defensive she stated “ your a nurse ! You think you work hard ? I work 12 hour days here ! “ meanwhile I have never mentioned how hard I work just that I may be running late in a previous conversation ! I explained to Debbie my son is autistic this event is huge for him but for all involved she never stopped once to acknowledge-anyone. Not anyone but herself ! Please understand this I am a proponent for humanity my work is my life I would not be writing this if I wasn’t worried about someone else ..... think before you entertain the thought of supporting this very...

after my daughter picked out her dress, (She picked out a dress that would allow for a growing baby bump) money was paid which needed to be prior to ordering. shortly thereafter my daughter was notified that they do not have a seamstress onboard and that she would have to find one on her own . After I called and placed an anonymous phone call to see if this was in fact the case, it was. I expressed much dissatisfaction. how can you have a bride fall in love with a gown, pay for it in order for it to be ordered and then only to be told " no" . you have to find another seamstress we do not have one. needless to say after I called and let them know that it was poor business practice, miraculously a seamstress was available only within 48 hours. Gown was paid for, the extra wrap around piece that my daughter wanted in her gown was paid for. she went through numerous fittings of which I didn't go with her. I went to the last fitting. it wasn't even supposed to be a fitting. honestly it was supposed to allow my daughter to see and make sure that everything was the way it should be because it was only 2 weeks prior to the wedding. things were and should have been done at that point, but there were more alterations that still needed to be done. when I asked my first question, I was told by the owner that I needed to go sit down. in fact she told that to me three times. when I asked again about a safety pin in the gown I was told again to go sit down and that she does not have to do anything to the gown and that I could take it home that night and fix it myself. then I asked her about a bunching on the side and once again she told me that if I wanted to take the gown home and fix it myself I could and that she could just give me the gown that night. so as an owner of a business, I could only assume that she is the owner because if an employee of mine spoke to any of the customers the way she treated and talked to me that employee would not have a job so I could just assume that it was the owner. she never introduced herself. she got a little upset with us because we came in 6 minutes earlier .very very unprofessional. when my daughter asked her about the sleeves that were supposed to be put on the gown she was told that she didn't like the way they looked so she did not bother putting them on. It was at that time my daughter expressed a want for small sleeves. mind you this is 2 weeks prior to the wedding. She abruptly and I mean abruptly. removed herself from the room and got two pieces of lace. brought them to my daughter. put them on with pins and says okay. that's going to be another additional $175 tacked on to the already $600 plus alteration because she needs to take them off a dress. Mind you, we're still 2 weeks prior to the wedding and no alterations or I should say one particular alteration was taken care of only. Her rudeness and unprofessionalism was truly astonishing and left my mandible on the floor. I could not believe her attitude. after we had discussed the sleeves she turned to me and said there will be no further alterations. this is it accept the gown as it is... and I wasn't the only one there. I have witnesses to this. I had even asked her if she could fix one of the back buttons and she rudely said no. this is the way it is and there will be no further alterations, so even if there was an issue with something further she would not do anything about it.So that was my experience as mother of the bride with the owner of this bridal shop. now was the gown beautiful at the end? yes was it to my satisfaction? no was it to my daughter satisfaction? yes and that's what counts. however, this ended up being a $4,000 gown from which I, who was paying for it, was being treated like I picked a $99 gown off of the rack. The girls were wonderful with a large assortment of gowns. but I am just sharing my own experience and feelings of what happened...ask questions. try to get as much in detail...

I feel compelled to write this review because I had such an awful experience with my wedding dress purchase.

First, I purchased my dress the first week of October 2024. It is absolutely beautiful. At the time of purchase I was told I would receive a call when my dress got delivered. On November 25th I called after receiving no update from them (almost two months later) just to check in. I don't know why but they were in a hardcore rush to get me off the phone. I was quickly told if I didn't receive a call that meant my dress wasn't delivered yet. Right before she hung up, I asked her if I could at least get an update on how much longer it's going to take. She told me "it's probably on the next shipment" then literally hung up.

For the whole month of December I still received no call or update on my dress... Which was supposed to be in the "next shipment". This was a very expensive purchase that I saved up for that was just completely up in the air. I didn't mean to rush them but surely they can provide some sort of timeline to the client.

On January 2nd I called them again (now three months since purchase). I was told my dress would come "the next shipment, in late January". I told them I have heard that before. I was told that "according to the system the dress is getting delivered on Jan 20th". Great! A definite answer!

However....I was immediately asked over the phone when I would be paying the remaining balance of $700 (remember, I called them). I told them when I picked up the dress I would pay the remaining balance. I was immediately SCREAMED at over the phone "No way absolutely not!! Per the contract you signed the balance must be paid in full before the dress is delivered". She clarified that if I didn't pay the remaining balance within 24 hours my dress would be cancelled. I literally said, "so I have to pay this right now?" And the lady said "yeah that's what I'm trying to tell you. But you can call me back later tonight with your credit card information if you need to".

Remember when I called multiple times to try to figure out when my dress was getting delivered? I never received a single call or email from them during this time. How am I supposed to know when to pay if no one could give me a definitive answer for months on when my dress is getting delivered. Imagine calling a business for an update on your purchase (which you should never have to do) and become threatened to pay your remaining balance or else your dress would be cancelled?

I reluctantly paid since my wedding at the time was in 3 and a half months!

On January 23rd I got a call that my dress was finally delivered and was scheduled for my first fitting for January 30th.... And I wish I was lying but two hours after confirming my fitting over the phone they sent me an email advising me that they are no longer providing dress alterations. They obviously knew this two hours earlier and could have easily told me instead...

So now, I have to find a place to do my wedding dress alterations - which was one of the main deciding factors for me picking Sew N Sew for the first place.

This whole experience was...