Laguna Flooring & Home Decor — Local services in Laguna Beach

Everything seemed fine at first. Dave came in, discussed the project, and asked what we wanted done. From day one, however, I realized I would need to be present at all times because I quickly lost trust and confidence in the team. They showed up and left whenever they wanted, despite assuring us they could meet the agreed timeline. The workers were unfamiliar with the layout we requested, and the project exceeded the scheduled completion date. What should have taken three days ended up taking a full week, causing me to incur additional out-of-pocket expenses for lodging. I constantly had to direct the workers and monitor their work; otherwise, they would do things incorrectly or not as requested. To make matters worse, Dave later claimed they needed to charge extra for “leveling the floor,” which they presented as a major issue across the entire house—when in reality, it was a small area. Furniture was damaged, and dried cement was left on walls and blinds. On the final day, cleanup was assigned to a single worker—an older woman—who physically could not lift heavy trash bags filled with broken tiles or rugs. With no proper help, I stepped in and assisted her using my own cart, even though this should not have been my responsibility. To add insult to injury, while helping, I was rudely told by a driver that I was loading the trailer incorrectly and ordered to redo the work, which I refused. Overall, this was one of the worst experiences I’ve had with a company. I expressed my dissatisfaction to Dave, who initially said he would reduce the cost, but then tried to increase the price above the original $7,000 agreement, citing the unnecessary...

I recently had the pleasure of working with Greg at Laguna Flooring for the installation of a luxury vinyl floor in my home and I must say, the experience was nothing short of amazing. From the initial consultation to the final walk-through, Laguna Flooring exceeded my expectations in every way.

The installation process was seamless and efficient, with the team completing the project within the agreed timeline. The attention to detail and craftsmanship was evident in every aspect of the installation, and I was thoroughly impressed by the level of professionalism and expertise demonstrated by the technicians.

The luxury vinyl floor that was installed was simply stunning. The high-quality materials and attention to detail ensured that the end result was a beautiful, seamless and durable floor that I am proud to show off. The team took the time to explain the different options available, and helped me to make an informed decision that suited my needs and style preferences.

Overall, I highly recommend Laguna Flooring for anyone looking for a top-notch luxury vinyl floor installation. Their commitment to customer satisfaction, quality workmanship and attention to detail is truly unparalleled. I am confident that I will continue to use Laguna Flooring for any future flooring needs and would not hesitate to refer them to...

Greg and his team started the works in January of 2023. It is now May and they have not been back to complete the job. It's left unfinished and is a hazard. I have tried reaching out to Greg many times over the past four months, he either says they are coming next week or he ignores my attempts at contact.

We have paid in full. Buyer beware.

When the installation began, his employee said Greg didn't give him the proper materials to do the job. So I went to Home Depot and purchased what he needed to do the job. The job couldn't be finished because there were very specific things needed from Greg's supplier. Greg has yet to complete what was started.

In December, carpet was installed. They did a good job. It was laid properly. There were marks left on the floor and dirt/debris left on the brand new...