Buc-ee's, Limited — Local services in Lake Jackson

The Sevierville TN car wash manager, Andrew, could not be a worse representative for your company, Buccee. The quick, simple ,hard truth about a car wash and getting ripped off in TN. We bought and paid for a deluxe wash in what I thought was state of the art wash with great service, it did not do the job of cleaning the car, went back around to be told to get out and clean the car my self with ther self serve " bug removal spray station" setup for customers to do their own cars. BUCCEES WILL NOT CLEAN UP FOR YOU I sprayed the chemicals all over the front and sides of the car to remove dirt and bugs.AFTER THE DELUX WASH DID NOT REMOVE THE DIRT AND BUGS Got back in line afterwards to rewash and was told, since I already had the wash, "the rewash" was a rinse only and they would not wash the car again with the premium car wash we paid for. HUGE HEATED DISCUSSION OVER, THE STUPIDITY BEHIND THEIR SERVICE I was livid at this nonsense, for me to do my own car and for these slaps literally laughing about a corporate policy to not rewash the car as I get to have the "second time is a rinse response again." and that's it.

We went back, paid for a second wash to clean the chemicals that they would not clean off of the vehicle, using the "2nd time rinse/wash " policy to help 😒

DO NOT GO TO BUCCEES CAR WASH UNLESS YOU WANT TO BE LAUGHED AT FOR THEM DOING A HORRENDOUS JOB, then being ripped off.

Andrew should be fired if the corporate policy is anything like what he claims it to be, laughed about the policy and made the decision to tell us "piss up a rope" I have videos of these jokers, their terrible car wash/rinse in operation, and will be...

First I want to say I give Bucee's 5 stars because I love the place but the 1 star is for the BUCEE'S in SEVIERVILLE TN MANAGEMENT. The way they treated that man with his SERVICE ANIMAL DUCK was absolutely awful. The man was not harming anyone and was very nice from what I seen on the video. They literally had him barred from ALL BUCEE'S!!!!!!!!!!!! ALL THE MANAGEMENT SHOULD BE DEMOTED TO TRASH PICK in the parking lot. And the headquarters should look into it. He had been hounded from management the whole time he was in there. I understand you have rules about animals but he had evidently proved his DUCK was a SERVICE ANIMAL. They treated him awful the whole time he was in there and after a while ur like heck with it. Please look into it and please do something because that management was just nothing but mean. Yes I raised my family about 15 mins from there and my kids lives about 20 mins now from there and we are always using that exit but I told them not to go to that bucees as long as that MANAGEMENT is there go down to the other one toward Nashville in Crossville. You can watch the video online I...

I was getting coffee last night at the new Colorado location which would be the fourth time this week and I asked a question from one of your employees at the coffee station about why it would make me sick to my stomach and a little dizzy and a manager approached me with an attitude Lu Anne is her name And she stated that I have a birth defect that I've been dizzy and wobbly since I was born and she's very sure of it. I've never been disrespected like that in public being told I have a medical birth problem when I asked about your coffee. Is this how you treat all of your customers or just the ones that ask a question about not feeling right with a product? I have my birth record and my medical records They don't state what she is claiming and I refuse to be discriminated and disrespected that way, I hope somebody there at corporate will get back with me on this issue because that is very unprofessional and out of hand to tell me that I've been disoriented since birth! She doesn't have a medical license She is a floor manager at a gas station disrespecting people claiming they have...