Les Schwab Tire Center — Local services in Lakeview

Recently had an emergency flat repair done on my vehicle. The Les Schwab employee that came to do the repair had to remove my tire from the wheel to repair it. Without warning of potential damage he used a hammer to get the tire off. In the process he hit my wheel hard with the hammer twice. This took large chunks out of the lip of the wheel and cracked the wheel. He repaired the flat but I had my tires replaced a month later and the shop told me that my wheel was cracked so bad that it was too dangerous to go without replacement. I contacted the Lakeview Les Schwab which was the shop that responded to my roadside assistance call to tell them about the damage they caused. I sent pictures and explained that both me and my passenger watched him hit the wheel with the hammer and the store manager told me that the damage was from running over something! He said it looked like I ran over a 2x4! He was clearly looking for any out that he could come up with. I watched the guy hit the wheel with a hammer twice...hard!!! I had to pay for after hour charges for the assistance AND buy new wheels because the ones I have are not available and Les Schwab denies being responsible. If Les Schwab thinks they can take advantage or over charge they will. I also ordered four new springs for a vehicle I owned once and they charged me for four but only installed two. They said the other two looked fine. But they still charged for four! Buyer beware. If I could provide zero stars I would. I believe Les Schwab gets so much business that they know they can get away with it most of the time and it doesn't hurt them to burn a few people. There are better tire stores out there that actually care about keeping...

The guys in Lakeview were prompt, courteous, and didn't try to oversell. The store and waiting area was clean and comfortable. They were resourceful enough to divert a tardy customers tire to replace mine, destroyed by the local gravel roads. It was nearly a perfect match to my 3 remaining tires. In a similar pinch, I'd go here again. Lakeview is a credit to the brand.

But I'm not a fan of the brand.

I don't normally use Les Schwab (on line, independent mount and balance) except as a shopping comparison. The Moscow store sent my wife home dragging a rear wheel after a botched brake job and I haven't been back since. As expected, in Lakeview I paid nearly double the on-line price...and in this case was glad to do so. I was far from home and the ability to use online resources, Lakeview is pretty isolated, and my choices were limited to 2 tire shops. As it was, 2 more tires developed slow leaks (New, better brand, but this area kills 4-ply tires). Had I needed a service call it would have likely been $600 to $800 not including the tire.

Glad these guys were around, and wish the chain had a better pricing model to be more competitive (I would happily waive the warranty, and can do so with my on-line purchases). But still not going back to storefront retail for my routine tire purchases. And yes, even with this setback, I'm thousands ahead on my...

This will be the last time I buy tires at this location. The lady at the counter was incredibly rude to my husband when he dropped off my car today, saying she didn’t know what tires I ordered and if they even had them in stock. I put all that information in the website when making the appointment so I’m not sure what the problem was. Then she tells him that they wrote a note in the account saying the last time we were in that they didn’t do an alignment because the tires were too bad. This was news to us since when we picked the vehicle up they told us yes the alignment was as done and since it was still under warranty that we didn’t have to pay for it again. Had we known they didn’t do the alignment as they said we would have requested or taken it to a different location. The tires I replaced today had uneven wear. Had the alignment happened I wouldn’t have had to replace the tires yet. I’m not sure why they would tell us they did a service but add a note to the account stating they did not. The only thing I can think of is that they want us to buy tires more often than I should need to. Pretty...