Gasser True Value — Local services in Lancaster

Drove 30 miles to purchase a railroad tie, was shown a "discard" pile of 7, of which extensive rot was instantly apparent. . . refused to accept such junk, and was told that until they were sold off, they would refuse to break open the next group of decent condition. . . went through the ranks of first yard manager, then store manager Erika, who when asked, would she spend her monies on such rotted out timbers only to be informed that "I would purchase anything, I really don't care what might be their condition", then finally Bob Schultz, owner of company. . . was informed that their policy was to rather refuse a sale and refund my monies than to just open the next group to make me happy. . . arrogance beyond belief, I took a refund and will now purchase my lumber and gates for probably far less at either Farm & Fleet or Menards- Why pay their full rip retail prices and then be subject to such arrogance of attitudes. . . Take you business anywhere's else, where you might be far better appreciated!!!

Wish I could post the pictures taken of the 7 rotted I was expected to have settled for, vs. their many piles of literally hundreds of other far better quality ties they were "saving" that remained nicely strapped together saved for someone else instead purchasing them in bulk.

Why not take your business literally...

Rented a tiller, got it home started up first pull I engaged the drive belt flew off so I called the rental department they were basically too bad bring it back and we will extend the time for the rental. Which I did not need I asked them to come out and fix it. He said that they don’t do that. I have to bring it back , seeing how I did not live close by I said I will fix it he said that they don’t want anybody working on their equipment I offered him to come out and fix it he said that I would have to bring it in to them. So I fixed it myself. When I took it back one of the tines had a crumble of dirt on it and that is why they were going to keep my deposit. I would go to any other place to rent anything I know that I will. Their customer service...

Rude! If I could give 0 stars I would. One lady was rude to the Gasser employee that was asking an older lady needed help. The other lady said “just leave her alone!” I felt bad for the employee that was being nice and polite. I later found out the name of the rude lady was Jan.

The young man in the greenhouse is willing to help me anytime he sees me and is very nice! I don’t know how much he makes, but it’s not enough! Very polite!

I recommend stopping to see the young man and ask him questions, but otherwise I DON’T do anything at that store...