Bassett Services: Heating, Cooling, Plumbing, & Electrical — Local services in Lebanon

Think twice before you hire Bassett Services Inc. Heating, Cooling, Plumbing! They are very unprofessional!

In early August, our next-door neighbor hired Bassett to fix a drainage problem, where water ponded in her back yard. They believed a pvc pipe running to a storm drain in our yard was clogged. They then made a mess of a corner of our backyard several hundred yards away trying to find the problem. Backhoe operator Tyler Howard told us that another neighbor’s invisible fence threw them off the identity of the digging location. Tyler stated they have authority to damage grass and dig trench in easements, creating mounds of dirt. The equipment damaged our lawn approx. 25 feet away from the easement, put grooves in yard from backhoe tracks. I was told by employee and later by a supervisor they were not going to repair damage and we should look to our neighbor who hired them to pay for our repairs.

After numerous calls to Laura, I was told once dirt dries and settles they would come out, grade, seed and put down straw. Several days later someone came out and put straw on the mess, no grading and seeding.

On Oct. 9th I met with Tyler Howard to look at the damage and hopefully get some top soil spread, yard leveled and grass seed installed. I was told by Tyler that the damage was not that bad and he refused to do any repairs. He stated he owned a house, knew all about lawn care and by the spring the ruts would self level, grass would grow in the approx. 10ft x 25ft damaged lawn.

In my opinion, Bassett Services Inc is a large company that doesn’t care about collateral damage to our yard. This was after a botched job that the neighbor hired them for that did not fix her problem. Do not hire them to do any work unless you plan to clean up their mess at...

I would almost like to do two separate reviews as the final installers were a 4 star but it was one purchase, 3 visits for same job and overall rating is low due to dissatisfaction with utility lines exposed and poor communications within Bassett and with their customers. They did not want to install the high wall mini split when they had direct access to "hide" the lines as they only wanted it on surface of final drywall. My general contractor would have drywalled cleanly around the unit. Now we have an ugly utility cover surface mounted to the wall. on second visit, installer said they only needed about a 4-4/12" space for all lines. We did not expect them to drill holes in all studs above the unit and compromise structure of the 2nd floor. but they could have drilled only ONE in the floor between two studs and come straight down to the open horizontal area. we understand they wanted condensate lines to not have any vertical, up and back down turns and there was room for that. only the power line would possibly have to turn back up a foot or two in order to have it go to the attic area of the garage and that would have been fine. They just did not understand the concept and common sense of the finished look. All they understand is the functionality of what they sell. And between the 3 trips, there was a lack of internal communication and notations causing the two installers to "start from scratch" without instructions, a lack of supplies they had to go back for and an improper amount of time allocated to the install. (It took them much longer...

Expensive but extremely good service from Eli, Brian and Conner on geothermal service (maintenance, duct cleaning and duct sealing).But it has been difficult to get follow up on completion of the job. Still waiting on installation of 2 filters that are already paid for and repair of floor and ceiling damage from the job. Still waiting on call back from management as to status. We have used Bassett for years and have had no problems with follow up before. Add: Greg Bassett followed up with me to explain the delay and how to approach fixing the floor/ceiling damage. Excellent follow up. Add 3/20/25: Geothermal work completed 3/13/25 and technician Brian was great to work with again. But I keep getting excuses from management as to why I haven’t yet received the check for $250 to cover the damage from the vent covering tape during the duct sealing process 2/3/25.The $250 was approved by Greg Bassett. Greg Bassett hand delivered the check for damages. Thank you. Dylon was here in late March for fire alarm check. He was very courteous, helpful and well informed. Was a pleasure to work with. 8/22/25 Eli was here for geothermal maintenance and is the best tech we...