Batteries Plus — Local services in Lee's Summit

I called the store at 1445 NE Douglas St., in Lee's Summit and a very nice man named Jimmy gave me helpful assistance and guidance. I placed my order for an automotive battery online. The online order procedure was quick and easy. When placing my order I specified the store in Lee's Summit to receive the order. Within just a few minutes of placing the order online I received a call from someone other than Jimmy. This individual stated that the battery that I ordered was a "Special Order" item not kept in stock. I answered that that was ok and waiting for a few days was fine with me. After a wait of a few days I called the store in Lee's Summit and attempted to inquire if my order had been received. I did not have the chance to give my name or order number as the employee was very quick to tell me that "The Truck" had not yet made a delivery that day. He continued exclaiming that I would be called when my order arrived and then promptly hung up. The next day, 12-8-16 at 3:47PM I received a 17 second call from someone from the Lee's Summit store advising that my order was ready for pick up. I inquired, "How late are you open", he answered 8PM and abruptly hung up. At this point I was baffled at the dismissal of common telephone etiquette and almost called back to cancel the order. Instead I arrived at the store the same evening to pick up my order. One employee was very helpful and courteous. The other that I believe was in charge was quick to be rude and exhibited a cocky attitude as he seemingly took delight in telling me that my battery was a "Difficult Install" and could not proceed. I took delivery of my battery and left. Due to a back injury I could not install the battery myself, so I had a local automotive repair shop install the new battery the next day. It took them 7 minutes and was not difficult at all! And this shop sells and installs batteries. I'll go there first from now on....

In the future when I need to purchase anything that Battery Plus Bulbs has to offer I will certainly take my business elsewhere. I'm sure that most of your Lee's Summit store employees are business professional as Jimmy was during my initial telephone contact. This is a prime example of "One bad apple spoils the whole barrel".

Signed: "What ever happened to "Old Fashioned"...

I went to this place because the screen of my phone had cracked. I had no other problems with my phone besides my screen being cracked, other than that it was in great condition, everything else worked.

They charged me 109 to replace my screen and nothing more. by the time I got my phone back it was lagging and the screen would work 50% of the time. Basically the screen had a mind of its own and I could not control it. it would open apps on itself, delete pictures with out me even touching the screen and so on. I later found out the the microphone on my phone did not work also, nobody could hear me when I put the phone on speaker, I could not voice text and when I talked to siri it did not respond to me. ( siri was still working, just couldn't catch anything I said to her)

I took it back to the store and they fixed these to problems for free and I was very satisfied and everything is working. And the man was really nice about t hat and I WAS thankful.

Until, Last night I got a phone call and when I was talking to the person, i could not hear anything and they could not hear me. I did not think anything over it, I thought it was his phone that was the problem but this morning I was calling people and nobody could hear me and they could not hear me. So now I have a new problem ever since I got the new screen, Im never going back to that place and will probably have to get a whole new phone. Which really sucks cause i only had a problem with the exterior part of the phone and ever since I took it there I have had many...

Horrible experience. Had to replace my phone because of them. Started out with a bad battery and a small crack in the corner of the screen that was covered under insurance. Went through 3 batteries from this store. In between going back for 3 batteries after they "repaired" my screen in the process the tech broke my front camera. Had to come back to this store SIX TIMES!!! Every 7-10 days I was coming back to this store. They would fix the battery and mess up the front camera. Camera was blurry because they broke the components on the inside. After the 6th time. Dustin advised me that the owner/manager basically said they would not fix my phone unless they "troubleshoot" for another problem, which should have been done after the 2nd battery or the 2nd time I came back about a blurry front camera... that they broke. Called SquareTrade and complained. Was advised to go to the Independence location. Once I gave them my phone. I was advised that the previous tech Asst Manager Glenn at Lee's Summit location had not only broken my front camera, but also had put rips and tears and fold in my antenna which cannot be fixed. Thanks to the incompentence of this store I am currently waiting for a replacement phone. I would not recommend them and I hope this...