DICK'S Sporting Goods — Local services in Lee's Summit

I went to buy my 8 year old a Bicycle they sold me a bike that was defective the back wheel hub had a terrible clicking noise when being peddled. I went to have the problem corrected at Dick’s. I got there the person that sold me the bike was there. He happened to be the store manager to that department. I communicated the problem with the bike. He takes the bike to the Bicycle department. He starts to examine the bike after several minutes of examining the bike he tells me that it is the way the bike is supposed to function. I asked him to show me another bike that does that, he was unable to. As he went to the back to see if there were other bikes in the back. Another manager comes out and looks at the bike for several minutes. He determined it was a malfunction. After waiting several minutes the first manager comes back and tells me there’s no other bikes of that type and if I wanted a bike I would have to go to a different store at a different location. I told him that wasn’t fair that they sold me a defective bike and I have to go through this inconvenience. The bike manager tried to tell us the noise was not there when he sold us the bike after trying to convince us that was how the bike works in the beginning of this conversation. A third manager comes up not knowing anything about the conversation sends the bike manager away. Doesn’t even care what the discussion is about all he wants to do is direct us to the front of the store offers to give a 25 dollar gift card but I had to remind him they never returned the 129.00 for the bike. I give this place a zero for communication and...

I would have give them 0 if that was an option. I went to get some Oakley glasses and had to drive more than 40 minutes from home cause it was the closest option available. In the store it took them like 15 minutes to attend me I had to press the help bottom like 5 times and the personal was just walking passing me and just talking and playing between them not helping at all. Finally a girl came to attend me (which couldn’t even find the bottom without my help) I asked her for the model I needed and she took another 10 minutes to go “get them from the back”. I was already waiting in line when she brought the box. I checked that it was the correct model and correct color from the box, paid more than $240.00 and it wasn’t till midnight after I got home that my cousin asked me to see them I saw it was just an empty box. THERE WAS NO GLASSES IN IT. I had to wait till next day to call and they said I had to come back to the store even tho when I said I was more than 40 minutes away, they didn’t give me the option to mail it or something. I went after work even tho it was raining and the traffic was insane cause of the multiple car accidents. All they did was “apologize” in a really rude way. The manager gave me the glasses and tried to walk away from me very rude I asked how could that be possible to charge your costumers all that money and give them nothing, that’s technically fraud. He just said “I don’t know what happened, ma’am”. Well, bad thing an apologize can’t...

Went in fully intending to spend $200+ on new work shoes. Eventually was “helped” with fairly horrendous customer service. The girl acted like she didn’t want to answer any questions, even to the point of, “you’d have to go and look online”! Requested to try 3 different brands/styles of shoe, and NONE were in my size to try on! Tried to see if they had a similar style/size to try, and without even looking at the shoe or system told me, “No, you’d have to go online”. Mind you I had explained I never wore the brand or styles, so was needing to try them ON before ordering to ensure they were what I was comfortable in. She then told me, “there’s not different styles, just sizes” as I’m LOOKING at the display with 3 noticeably different styles of the brand! Very disappointed, and left frustrated and empty handed. Likely will not return based on the poor customer...