Geek Squad — Local services in Lee's Summit

Cannot express how disappointed in them I am right now. My work computer went down Thursday night. I called them Friday and was very clear with them about my needs. The guy that answered told me multiple times that the board I needed was a normal stock item and the repair could be made that day or at worst within 24 hours. I made an appointment for 420 today. Walked in and handed a kid my computer, told him my story, and he told me they font do in store repairs and they just send it to their service center with a 2 to 3 week minimum. Needless to say they have a very upset former customer. Good communication and upfront honesty is all I ask, definitely not...

Samsung fridge died on me. Bought from Best Buy. After hours of being on the phone I was told I needed to go to the store to schedule a home visit. I go to the store and they tell me they can't schedule it because I have to pay $125 before they even would schedule the repair that is under warranty. Then I have to get back on the phone again while at the store. To make matters worse of having no fridge, they tell me it will be a week before they can even come out and then would have to order parts which may take another week or two. I could pick up the phone today and have a service guy out here tomorrow at the latest. Do better Best Buy...

Wish could give 0 stars. I work in IT. Customer contacted me yesterday after just getting brand new computer from geek squad. Complete windows db corruption to the point can't guest reset via software. We are having to blow everything away and do an iso blast of win 11.

How I know it was geeksquad. The recovery point they left said geeksquad. I restored, checked, and saw corruption was there. Will be letting customer know to leave a review and to fight the...