Lee's Summit Honda — Local services in Lee's Summit

For starters, it's a decent place look for vehicles. I'm a repeat customer, I bought my two previous cars here, and the first two experiences were great! The entire staff took care of me, made sure I knew all of the details about the cars, and really put me at ease. However, my latest experience wasn't great. I had scheduled a test drive for 6 in the evening, since I had to come all the way from Lenexa through rush hour after work. I got there at 5:40 surprisingly, and the overall feeling I got from Jack Fleming was: "I'm just a thing to be gotten through as fast as possible." He mentioned a couple times how other customers were interested in the car, including his own daughter, since it's a pretty decent deal. Which is fine, except it really put me on edge rather than at peace. We rushed too fast through all of the paperwork, I didn't even have a chance to read anything. He'd just say what it was about and to sign while still holding onto the document to quickly swap it with the next one. I eventually brought it up and asked if I'd caught them at a bad time because it felt like we were really rushing through everything. But before I could even finish my sentence, he just blurted out that it was the end of the night. That was pretty common in conversation with him, constantly interrupting when I was trying to talk or ask questions. The whole thing felt like dealing with a dishonest used car salesman trying to fast talk me into buying a car that really wasn't as good of a deal as it seemed, and trying to get me to sign the paperwork before I realized. He did apologize a couple times and then slowed down after I mentioned how we were rushing, but it was pretty much on the last document to sign. The saving graces of the night were Tony and Nate. Nate had come out and asked me about my current car loan to see what APR was set in place. After letting him know, he offered to get me on a lower APR since my credit score was high enough, and seemed more interested in my preferences in that regard. He even brought up the others who were interested in buying the car, but went about it in a gentler, more informative way, to not spook me. And Tony went over all of the aspects of the warranties I could get, the differences, and even some of the add-ons I could request. This felt like the helpful and courteous atmosphere I'd experienced before in my previous car purchases. I was very near to walking out entirely because of how in-my-face and inconsiderate the whole experience had been up to that point. But dealing with Tony and Nate reiterated that the dealership still had a majority interest in making sure I was taken care of.

Update: After buying my car the next day, Jack apologized for the previous night, stating that customers losing purchase opportunities because other customers are looking at the same car happens often. He thanked me for my business and asked if I would consider him again on my next car purchase, so he could have a chance to redeem himself. As fate would have it, I plugged in my dash cam, noticed that the cigarette lighter wasn't working, and thought it would be a great time to give Jack that redemptive chance. So I came into Honda, told him what was going on, and that it looked like some fuses were possibly missing. Right from the start, he said that they couldn't do anything about it since it's an after-purchase repair, and that I could replace the fuses on my own since they're not too expensive. He also said they don't check for that during their inspections, and began to say I wouldn't have either, but quickly changed the subject since, y'know, I HAVE A DASHCAM and absolutely would have. He lazily went to the back and promptly returned, reiterating that they couldn't do anything. The thing is, if fuses aren't that expensive to replace, and I were looking for an opportunity to redeem myself, I'd do whatever it took to show that I'm willing to go to bat for my clients and help them out. so yeah, Jack underwhelmed just like before. I'll need to consider whether I want to buy from here again...

I would like to share my negative experiences with the service department at Lee’s Summit Honda regarding my 2021 Honda Odyssey.

Approximately three years ago, I took my vehicle in for an oil change. Upon return, I discovered that the previously intact windshield was now cracked. After filing a complaint, they replaced the windshield; however, the sealing rubber has since been slightly detached.

On another occasion, I brought my vehicle in for a recall repair concerning the rearview camera. After returning home, I noticed that the interior trim molding was almost entirely detached. Although I intended to file a complaint immediately, it was too late in the day. Consequently, I manually reattached the molding at home. This experience was far from professional.

The most egregious incident involved a noise emanating from the left wheel area and an illuminated engine warning light. I entrusted them with replacing the control arm, engine spool valve, performing the Honda Odyssey front reinforcement service, and an oil change. Post-service, I discovered several issues: first, the plastic clips inside the right wheel were almost entirely missing. Additionally, I had previously pointed out that the sway link bar’s rubber component was damaged, yet it remained unaddressed. When I complained to the service representative about the missing clips, they denied any responsibility. Given that all maintenance and repairs since purchasing the Odyssey have been exclusively conducted at Lee’s Summit Honda, their denial was perplexing. The clips went missing following the most recent service. Regarding the sway link bar, despite visible damage to the rubber component, they insisted there was no issue, which was both frustrating and infuriating. I requested to review the service footage to verify whether they had indeed not tampered with that area. They declined my request that day, so I scheduled an appointment for the following day to review the footage. However, I discovered another problem: two weeks prior, I had requested an oil change and presumably an air filter check. Today, upon inspecting the engine compartment, I found the air filter box’s clip was left open.

I choose dealership service centers over independent shops, despite the higher costs, to receive more professional service. Unfortunately, Lee’s Summit Honda’s maintenance quality and aftercare have been disappointing and not worth the expense. I am scheduled to return tomorrow to review the footage and address the persistent front-end noise. While I hope for a professional resolution this time, my past experiences leave me skeptical. I cannot recommend Lee’s Summit Honda’s...

I never leave bad reviews. Everyone has off days. I only ever leave a review when I have great service because those things deserve recognition; after my last two experiences though, I will not go back to Lee’s Summit Honda. Previous to my last oil change visit, I had gone through a car wash and had just short of $10 in quarters in my cupholders, in addition to 1 token for the vacuum machine. When I picked up my car, ALL of the coins were gone, but the token remained. I didn’t say anything because I didn’t want to cost anyone their job over a few dollars. I figured if they were desperate enough to risk it, they probably needed more than I did and I decided just to let it be. Yesterday, I went in for another oil change and made sure not to leave any valuables in my car. I was greeted by a very brusque service advisor and when I explained I was dropping the car off for overnight/next day service, they asked where the car was. I told them I parked in the side lot - as per usual- to which they rolled their eyes and said “I’ll pull it in myself!” I had no problem driving the car into the service lane, but figured since I wasn’t in a rush they wouldn’t want it right away and I’d leave the lanes open. Regardless, I pulled the car in, and tried to approach a different service advisor, having no desire to deal with this person again. However, they cut me off on my way to another desk and didn’t give me the opportunity to speak to anyone else. After another few clipped comments, they asked if the keys were in the car - when they were clearly hanging from my finger, closest to them - and asked what time my appointment was. I explained AGAIN that I didn’t have an appointment. I was there to drop off for overnight/service tomorrow. *Anytime I try to call to make an appointment for just an oil change, they argue about it. No Appointments Needed. Just Come In. Just Drop It Off.

Of course, after all this they tried to offer a bunch of other services, which I declined- but their automated system tried to charge me service fees for the services I declined. So I had to call and straighten that out too. It’s funny though, during that call I mentioned I just picked up another car from the Subaru dealer down the street. When I came back to pick up my Honda, the service advisor had changed their tune and was nothing short of...