ProSource of Lee's Summit — Local services in Lee's Summit

Ordered 3 boxes of tile from ProSource that was to be delivered on Tuesday, 3/28. Had tile guy set up for 3/29. Drove to Lenexa to get it at MSI warehouse. MSi only showed 2 boxes were ordered from ProSource I don’t know who made that mistake but I was a ProSource customer not an MSI customer. Options presented to me were to order again and wait until following Tuesday or order out of Dallas and hope it would come in on Friday. They (MSi) indicated they would direct ship to Less Summit. Extremely frustrated I had to put off tile guy but they offered no apologies or other options. Called ProSource on Friday and they tracked the delivery to the Merriam office and indicated if I needed it before Monday, I would have to go get it. I again had the tile guy scheduled for 4-3 so I had to go get it. Received all three boxes, got it home and every box had between 6-9 broken tiles out of a box of 10, One box was nothing but broken pieces. Sent text and no response. My husband returned all boxes and other than the salespersons apology, they appeared to be disinterested about the whole ordeal and offered nothing to try and remedy the situation.. They took no responsibility of this total disaster. Had several projects in the works but I will be taking my business to someone who values me...

Customer service during the whole initial shopping and designing was great. Then the products arrive and to say the least not what I expected. Doors all crooked and spread too far apart when closing. Yes we adjusted but can’t fix the size of cracks between the door. Some cabinets were painted underneath and some where not. Explanation because glass cabinets painted on inside and others not. Okay why wasn’t we told that would be how the come and ask us if we would like the others painted on bottom to match. Then island sides didn’t fit and we cut those down to work. Floating cabinets not centered over sink no way to fix so now we have to pay for new different size floating cabinets and a spacer. And now trying to get paint to match everything we have to paint over. They can’t even get us that information and Sherwin Williams is not accepting samples to come in to match. I am so upset for all the money we spent Not pleased at all and...

I am a remodeling contractor and have been using Pro Source for 15+ years now. Why have I stayed for so many years? One reason is they offer competitive pricing, but more importantly it's the people. Just recently I have received several unsolicited comments about how helpful, knowledgeable, and friendly Sarah has been. It is important for me as a small business owner to know that the people I work with will treat my customers well. When I tell my customers to call Sarah and set up an appointment, I know they are in exceptional hands. I know she is knowledgeable, creative, and friendly which is great because navigating the abundance of selections they offer can be a daunting task. I could go on and on but then you may think this was a paid advertisement. 15+ years and I have never once considered...