I called recently and asked if I could exchange a purse and wallet that I was given as a gift, and was clear I had no receipt, but tags were still attached. I was told yes, as long as tags are attached, they could do an exchange. I went in tonight to do that, and was told no. I wasn’t looking for a refund, just to exchange for something different of the same value. The lady (I believe the owner) stated that without receipt, she could only buy back the items. She offered me $40 total for items recently bought for $130 total. I told her what the employee on the phone said, and her response that they have new employees who may not know better. That seems like their issue - why are the employees not being trained properly? She told me, “You could try selling on Poshmark or Facebook.” I know where I CAN sell it. But I was specifically told by YOUR employee that I could exchange for a different item. Very disappointing first experience. Unfortunately will not be...
Read moreI went in to see if they were willing to buy clothes for spring the last watched me come in and didn’t greet me she continued to have a conversation with her friend it wasn’t until her friend noticed I was in line she cut the conversation short….when the lady examined my clothes I was disappointed with the amount of unprofessional behavior she displayed she made faces at all the clothes that she pulled out my bag I can understand if you’re not wanting to buy but at least be professional she frowned at the clothes and purses I brought and then tried to smile and say “we’re in a really slow buying process” after telling me she’s buying for spring so which one is it??? I won’t be coming here to sell or to buy, people need to remember professionalism goes a long way besides...
Read moreThis was my first time in the store. I had my 4 month old daughter with me. I left her stroller in the car. I found some jeans and I wanted to try them on. The owner (Im assuming) offered to hold her while I try my jeans on. I was taken back by her offering to do that. I really appreciated that and I will definitely go back to do business. They have VERY NICE clothes shoes and accessories. I appreciate a store that treats customers they way I was treated. Keep doing...
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