Executive Auto Gallery Inc — Local services in Lehigh Township

Avoid! part 1 (part 2 will be next)

Yes there will be a lot of reviews from people that have had a great experience, my wife and I were referred onto the company by someone who did have a great experience, however she was one of the lucky ones!

long and short, if the vehicle was flood damaged and never had an owner, they will restore the vehicle to the standard that they are legally required to, however if the vehicle was a trade in....... they do not care and will just sell it on. I will explain more below.

As said before we were recommended to give Executive a try by a relative who had a good experience. We arrived and picked out a vehicle we liked. We took it for a test drive and noticed that the check engine light came on, the car felt a little sluggish also. We notified the sales person of that who assured us they would check the vehicle from head to toe and rectify any issues (that was the first lie). He asked that they keep the vehicle for a week to ensure they did a thorough check.

A week passed and we purchased the vehicle, the check engine light had gone and we were satisfied that it had been checked, based on the company reputation and the confident vibe we got from the dealer, however we were back in the next working day.

We brought our new vehicle home on a Saturday- on Sunday morning we noticed a blue/green puddle underneath the car. Therefore I took the vehicle back on the Monday (taking time off from work to do so). I was there for a few hours whilst they diagnosed the issue and informed me of a coolant leak. I said at the time that I was told the vehicle was "checked from head to toe". The mechanic didn't say too much (ill get to the lack of communication between the sales people and mechanics later).

However the leak was resolved- I assumed at that point any other issues may also be checked as I was a) previously told by the salesperson prior to sale that it had all been checked and b) that I brought the vehicle in the following working day with an issue. However I was wrong again.

About a month after the sale, the oil light came on which I felt shouldn't have happened as we had only had the vehicle for a month and had barely done any miles in the car (maybe about 400). This happened on a Sunday and Executive are not open then. I got the oil checked and changed by a local company who basically told me that it hadn't been check or changed for what they could see for a long time. This was more money out of pocket for my wife and I. We could have gone to executive the next day, however, as I previously state, I had to take time off due to my last visit which meant I didn't get paid, it is also a 25 mile drive there (not suitable with the check oil light). Therefore, unfortunately at this point it was more cost effective to get the oil changed locally (plus the trust in executive had started to wane at this point).

Next- about 2 weeks after, so only about 600 miles since we purchased the vehicle, we got a nail in one of the tires (not executives fault of course), however we had to get the vehicle towed to fix it. Upon arrival at the tire store, we were told (as it is custom to do) that the other 3 tires will also need to be replaced. Of course skeptical of this typical sales technique by tire stores (something that the manager at executive later in my experience tries to pass it off as) I asked them to clarify why.

The tire store then provided paperwork displaying that the tires are all dangerously close to the legal limit, and please bear in mind that at this point it had only been 600 miles since the salesperson at Executive told us that the vehicle will be checked from head to toe before being sold to us. I would like to believe that if they did check the tires at that time they would with their experienced eyes be able to see that the tires were pretty close at that point to needing to be replaced, given how bad a state they were in 600 miles later. However this was not the case. Ill inform you why later if you would like to keep reading (and I recommend you do before...

I want to give these guys a good rating because I had a good experience initially with Mike and Bob but I can't and here is why:

I went to purchase a vehicle that was seemingly in immaculate condition. However, prior to my purchase I was searching. Obviously as an informed and intelligent buyer I looked around and test drove several cars with several dealerships.

The trouble is I was leaning towards a new (flood title) BMW, I went in to executive a total of 3 times and each time an associate called "Rock" was increasingly more abrasive. I thought to myself, no matter maybe he had a bad day but the attitude and snarky remarks continued.

It came to the point where I decided hey I'll get the BMW and be done with it. I went to complete the transaction and had my fiance meet me at the dealership as we were going to trade as well.

I was on my way from work but was running slightly late so I decided it would be best to call and properly notify the owner and associates. Upon calling in I was lucky enough to get Rock, this is how our convo went:

Me: "I'm on my way now (50k check in hand) but running about 10 min behind schedule due to work."

Him: Yeah I see that...well hurry up.

ME: Uhmm yes, I'm hurrying. I',m sorry man I didn't mean to hold you guys up at all.

Him: Well you are holding us up and you have been. (referring to the 2 visits prior where I test drove cars and did not buy).

Me: Okay.... Well would you like for me to turn around? I'm on blue mountain drive so i'm very close.

Him: We have families and we close soon so just come another day. (hangs up)

Me: (turned around and called my family)

(So you know my fiance is there with her parents, while this transpired... As this guy is being rude to me he was also making rude unnecessary remarks to my family. I'm told he was saying things like "I guess I'll just stay late again...." sighing unnecessarily and blatantly loud while making copies the paperwork just dragging his feet etc.. Talk about an uncomfortable experience for my family.)

After speaking to my family, I called executive back again. Disrespecting me is one thing but disrespecting my family as they are there in your facility working hard to help expedite the buying process... that is just unacceptable moreover infuriating.

This time I spoke with Mike, who listened to me as I vented. I told him that was no way to speak with someone who is a buyer, let alone someone on the way to give you a check. I told him my family should be treated with respect as we obviously are taking time from work family etc. to facilitate this purchase. He agreed calmed me down and told me get my butt over there.

I was feeling better and excited to get my new car, when I arrived to executive Rock's attitude continued. I finally decided to give him piece of my mind telling him directly that was no to treat someone let alone someone buying. We went back and fourth as he defended his rudeness until he blew up at me instead of admitting he was wrong and apologizing. It literally ended with him cursing me out... as soon as he dropped those profane words with my 2 year old daughter and 7 year old son in the room I said to the owner Bob, you just lost a sale give me all my things and good day to you sir. Don't get me

My experience tells me I dodged a bullet, especially with many other reviews out there saying how terrible their service was (probably with Rock) and how their cars were not as described. Some even go as far as saying how their new cars imploded shortly after purchase.

Hope this review helps someone out.

Bob and Mike hope you guys are well and hope you make the proper adjustments to your business so you don't lose more sales over service. I did get my new car somewhere else that treated me right just an FYI... they even stayed super late without a fuss to make sure I was happy and to detail...

It was great a lot of nice deals on some nice car's, you must know that almost all of them have flood damage. So they are R title vehicle's, with this said you need to thoroughly go over them.

Spend time a take a good road test with them, ask if they'll put in a lift so you can examine the undercarriage. You should have someone you know to be a good mechanic to help you with that.

I will say this their honest about it too no game's on what your looking at. I was a mechanic for 30 plus year's ASE Master Tech to be exact certified in vehicle inspection and emissions testing in Pa. Vehicle inspection Virginia.

So if you're leery about a vehicle that has been in flood damage. Do your homework and learn what to look for and how to spot anything you think maybe an issue down the road. I plan to return and look at some more of their inventory because I was impressed with what I saw.

I honestly believe I'll be buy a car there hope this helps, and for you out there who are looking for a good car for that beginner driver. I recommend you stop in, I think you'll be pleasantly surprised, in closing good luck on your visit if you decide to go.

Respectfully Arni

9 September 2017 Update: Well everyone who may care to know. Today I returned a week later as i said I would, and hopefully if I'm approved for the loan.

I'll be the proud owner of this 2017 Ford Fusion SE Ecoboost, silver with beige leather interior and a lot of factory options the best part is it only has 29 miles on the odometer.

My girlfriend and I took it for a nice ride driving it at numerous speeds and conditions, please note we stayed within the confines of the local and state speed limits :-)

We were both impressed with the vehicle operation but then again it only has 21 miles on the odometer. So only time will tell but my girlfriend was the one who told me about EAG.

One of her coworkers at the county both and her husband, have been purchasing vehicles from EAG for over ten years now, and haven't experienced any major issues.

Now with that said I will be purchasing an available extended power train warranty for the vehicle. One that also covers things like the electric window motor and regulator. Note those are items that can get expensive.

Well hopefully my loan goes through as I said before and I'll update this as time goes by.

Respectfully Arni

Update: The 2017 Ford Fusion I purchased nice vehicle enjoyable ride for long trips Eastern Pa. to West Virginia, which is usually about a 7-8 hour ride.

Knock on wood no issues at all with this vehicle, EAG great deals on car's and trucks. I honestly feel blessed, I've met other's who have also purchased vehicles there, and like myself they were please with the price, and the vehicle they purchased from them.

So on a scale of 1-10 or if your into star's they get 5 stars on that scale, and a 10 on the other. I feel you'll honestly be able to buy with confidence from them. Just do a thorough inspection of the vehicle, and spend the extra money for an extended...