Caligari's Hardware — Local services in Lenox

Placed order on line. Received email that item was ready for pick up. Drive 1/2 hour to store to be told they don’t have it since the Ace truck never came. Told me it would be in on next truck and that they would call. Never heard from them. Emailed Ace to ask about status…. No response. Called Ace…no answer. Called store to ask about order, they said to call back in an hour. Called back and was told to speak with manager. Basically they have no clue where this order is. Cancelled order and ordered on Amazon. Don’t bother ordering on line as there...

This is the 2nd time I've been there this month and they are absolutely terrible! They don't even greet their customers and they literally let me stand around for over 5 minutes before I finally asked for help, and they weren't even busy, they were just standing talking to each other. Then it seemed as though I was bothering them to ask for something. I'm absolutely amazed that there are in business with their complete lack of...

This is not the Ace Hardware I usually visit, but they were friendly and helpful. My general frustration with Ace is a problem I have addressed before, but never got any response or satisfaction: I had 902 loyalty points, but when I went to my local Ace store to redeem them, they had disappeared from my account! For that reason, Ihaven't been going to Ace and have...