Was fine unti pick up. Called the number and a woman said she'd send her daughter over and I said to her "oh no dont worry about it its fine Ill wait not a big deal whatsoever". I got off the phone and even thought to myself that I have no boundaries and should have let her send her daughter because I might be waiting for a long time. But then daughter comes in. Daughter comes and I go to pay and she is not very chatty but she was like that at drop off so I assume thats how she is which is perfectly fine because some people aren't. She simply says its cash or check only. Understandably so, Im irritated. And because Im not from town I leave and say as I walk out " it would have been nice to know".
Yes. Yes it would have. Super nice. That's a super cool fact of this facility that I would like to be told about. Fyi for all customers, it's cash or check only.
I drive to the gas station, use and atm, walk in still irritated and the same lady walks in. Not a word is said. I have not said anything to her at this point. She doesn't have any sense of customer service, doesnt say yea Im so sorry about that...nothing. We could have diffused this with a simple "oops so sorry". Sometimes a small sorry is all that it takes....nope.
She points up to cardboard sign the size of a big notecard (about 6x9 inches) thats posted up above the lighswitch in this room that has about 50 other things on the wall and says "you said itd be nice to know" with a attitide.
Then my attitude changes and I'm like what? Excuse me no...but it doesnt stop there.
She immediately accuses me of giving her mom an attitude on the phone and said I said "whatever" to her. Which I absolutely would not say, not to mention the tone of my voice was appologetic on the phone when she mentioned sending someone else out there. And I go what? No I did not!
So after accsuing me of the conversation with her mom, I realize why she has extra attitude to give to me.
It doesn't get any better because then I was understandably so even more upset and she accuses me of having an attitude and being mad. What???
So she gets my dog and I tell her exactlt what I said to her mother on the phone, not that she cares. She makes a comment about my attitude.
Im in tears at that point because its 830 in the morning, Im just getting home from a trip, and apparently the plot twist for the day is a confrontation with strangers who have my dog for the first time and rather than have customer service, this girl is verbally accusing me with SOME attitude over something I didnt do?
For one, they knew I've never kenneled there before. I said it abiut 20 times. Probably annoyingly. Im even chattier when I'm nervous. No...they told me nothing. I even walked back in at drop off and asked if I had a number to text to see how he was doing and she was just like no well call if theres a problem. I should have second guessed that maybe? Idk...I've never kenneled my dog!
And I'm sorry but the 6 inch by 9 inch cardboard sign in black permanent marker near a slew of other things on the wall does not constitute your attitude or disrespect toward a paying customer. Nor does a verbal accusation or the continued attitude. Then to accuse someone who is reacting to your disrespect of having an attitude? Not okay. EVER.
Not even a single "hey sorry about that" so we can lighten the mood and laugh about how annoying that was or something.
Nope. Straight rudeness, a finger point to a sign and an accusatory attitude that immediately accuses the customer of being rude and saying things that were never said. So is it common that we bring customers to the brink of confrontation and then gaslight them and tell them its all their fault?
So the gentlemen comes out and at this point Im clearly very upset and hes much easier to talk to but still hes immediately on her side. Do you know what It took to get me to this state sir?? Seriously?
The whole thing was absolutely ridiculous and shameful. Gracious, don't ever treat someone like that. Im very peeved and very...
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