Bella Madera — Local services in Lewisville

I have lived here since August 2014 and it has been a nice experience so far. I live in a large one-bedroom and it has everything I need....a large bathroom, a HUGE walk-in closet in the bedroom which is almost like another room (and I had a lot of stuff at my last place...nowhere to put anything...it all fits here!). The biggest deal for me is the kitchen. I love to cook, and no other apartment had so much storage and good work flow as the kitchen in the large one-bedroom at Bella Madera. I love the separate island that has its own cabinet space and drawers. It has a very open feel, compared to the restrictive feeling of the galley kitchens of other apartments.

My patio is also bigger than other places I saw, and I will spend Saturday mornings on my porch with a cup of coffee and my tablet. It can comfortably seat four people for entertaining.

The office staff are sweet and fun people, and there are always little community events they organize. I like the decor of the office and the ability to grab coffee and a cookie or donut on my way out from paying the rent. The workout room, mail room, and business office are also right off the main office. You can access these rooms via codes when the apartment office isn't open.

The pool is resort style and I love the landscaping. It reminds me of being on a tropical vacation.

My neighbors are great people and are never disruptive or disrespectful. They all introduce themselves when you first move in and let you know to come see them if you need anything. Very sweet people!

Dog parks around the property with pet waste stations, and the property backs up to a wooded area next to the lake.

Only possible cons are that there is construction going on behind the back buildings because the apartments next door are adding on (not Bella's fault), you can hear the neighbors above you, and you may not get a garage that is near your apartment. I see an occasional bug now and then, but I've lived in a house. For a building that backs up to a wooded property, I see no more bugs in my apartment than I did when I lived in a city house.

Overall, Bella Madera has been a great place for me to live for all of the reasons I mentioned. I am enjoying...

I just moved in this last week and thought my experience would be great. I had the exact floor plan I wanted in the exact building I wanted as well. But when I received my keys and entered the unit, I was immediately shocked to see carpet in my unit. During my tour on January 6th, the agent that helped us, Janett, showed us the model unit A4. While in the unit I inquired about the vinyl flooring in the unit and was informed that they had a first floor unit available with the vinyl flooring. After some debate with my girlfriend about the pros of a third floor unit, vaulted ceilings, over the pros of the first floor unit, vinyl floors, I decided to go with the first floor specifically for the vinyl flooring. I will note that this conversation was had right in front of the agent, Janett, so she knew that the ONLY reason we chose the first floor unit was for the vinyl flooring. Now I'm stuck here today with carpet in my living room, dining area, and hallway with the claim that "During our site visits or phone inquiries, we make sure to mention that not all apartments on the first floor will have vinyl flooring" via the property manager Monika Frazier. Well guess what, apparently they DO NOT Monika because this was never communicated to us. They are refusing to take accountability for their mistake as there is not any "documentation or promises regarding the floors". The only thing they offered was to move us units IF one should come available in the next few months, an offer they know nobody wants to take because moving again in that short amount of time is horrible.

And if that wasn't enough the washer and dryer are not yet in the unit, no estimated date was given for their arrival. The oven and ice maker do not work. The seal between the toilet and floor has come loose and water spills out into the bathroom floor when flushed.

In short, make sure that all communications are in writing or recorded or they WILL NOT hold themselves accountable. And make sure that absolutely EVERYTHING works how it should when filling out your move in checklist, since I didn't catch the ice maker or toilet on my initial check. This is my first time moving into an apartment of my own and the experience has...

I just renewed my lease because these apartments are fantastic! The office staff is extremely friendly, attentive, and makes me feel like family, and I have at some point or another talked to everyone that works in the office and everyone is friendly, effective, and fun that I have shared a laugh with. Since I've been here they added free weights to the gym which makes it a full functioning gym now (weight machines, free weights, cardio machines, yoga mats available, stability balls, and more), with free classes available at the gym too. The pool is fantastic, I always feel like I'm on vacation.

Landscaping is kept clean. Great place for dogs with lots of grass, many dog waste stations around the complex, and a dog park. Very relaxing, safe, and quiet environment, I never hear my neighbors. I also never heard the construction at the neighboring apartment complex during the past year and my apt building is right next to them! I think that shows just how well built these apartments are. Anyways, they have basically finished construction next door, though that doesn't matter to me, but just an fyi.

The maintenance crew has come out to fix my apartment issue either within the same day or next day of submittal. Once, they didn't come out and I let the office staff know they never came to fix my apt. issue and they seemed surprised and had maintenance come within the day to fix my issue. They also have a laundry facility on site if you don't want to buy or have a washer/dryer- which was perfect for me having just moved to Dallas. The apartments do come with washer/dryer hookups. I also liked how during Christmas they set up Christmas decorations outside (fyi none of the neighboring complexes did). Great apartments, convenient stores nearby (Walmart, Target, Krogers...etc) and movie theater..Lake... I'm very happy to have renewed my lease at basically the same price and with $100 off the first month's rent too. Amazing place, great people, great amenities, friendly environment,...