Mark Allen Chevrolet — Local services in Liberty

I would give less than 1star if it were an option. My whole experience was and continues to be the absolute worst I've ever had with any business. I asked 6 times for the MPVI. I asked my sales person Dakota in person 3x. I called and left 4 messages for her to return my call. I never received the paper tag which cost me a ticket and a court date. Within 3 days of purchase (mind you I paid cash) with no warranty as is. I felt pressured the whole process. I'm a DAV and get out of sorts, anxiety which paralyzis takes over. In the 1st 50 miles all of a sudden check engine light comes on and at the 100 mile mark other warning lights. Which as anyone knows that's a sign of clearing the codes with a code reader. The radiator leaked had to replace it. All 4'tires need air every other day, the list goes on. I've been stranded in the side of the road, missed Dr. Appts. I'm all alone now family so my ride options are limited. Remember during this time I'm calling and leaving messages for Dakota. Well when I realized she wasn't going to call me. I started sending emails. For whatever reason ( they knew they were wrong) I could not come up with Mr. Allen's email address. I asked 3 different people and I did Get 2 different addresses for him. Both undeliverable. Go figure. The 3rd I was redirected to the Used Car manager I believe. I could be wrong. Doesn't matter because after 4 emails back and forth. Informs me he's not who I need to talk to. And yet another person I need to talk to. By this time I'm livid, and my PTSD is off the charts which led me to a couple of different stays at the crisis unit. So this is the time I figured I'd go straight to Mr. Allen. Could get email address so I did find Mrs. Allen's email address and I think we emailed 3 times back and forth. And yet still no address only another name. I feel so insignificant and that has me in a very dark, lonely, I don't matter state of mind. In total I believe I have at least 17 most likely there are more emails with 4 different people and yet here I am still, only 9000. Down the toilet. Once again walking, begging or using public transportation which does not run out where I live. Does anyone know how hard it is for a homeless vet unable to work getting next to nothing on disability to save enough money to pay for a 5th wheel travel trailer, used if course. And 9000. For a used car, and the tags, tax, and insurance. A huge some of money when you're only bringing in 1600. A month . I didn't want to have to write this review was hoping to get a call saying that they would fix all that is wrong with it. There is no way it would have been sold if the MPVI was done. No way possible. And that call has never come in. As is no warranty. No inspection, no paper tag, etc. buyer beware. I'm too old and with my health issues I'll be walking the rest of my life to Dr appts I won't go to. Maybe because I was Army not Marines, or maybe only certain military and the blue are really backed and supported. Idk. We support military and military families, and we back the blue and all first responders, let's do business and the fact I was a chef at the country club and have dealt with Mr Allen. And I know in my heart he is the exact person you see in his commercials. So there for, I feel pretty good about him not knowing anything about this situation or it wouldn't have ended up this way. And if it were discussed in managers meetings, etc. he was kept in the dark and was checked off as a unhappy griping customer. I. Sure there is more I could add but I'm going to stop here. Just thinking about it feels like I step closer. I don't want to be 1 of the 22 vets a day.

Insignificantly...

UPDATE 2!! Shortly after my first update, I was contacted and apologized to by the service department and that they would get it right and that we were a priority to get our car fixed. Within a week, our car was in and fixed and all has been good since. For admitting mistakes were made and owning up to them, that says a lot to me. I’ll take the service department to 3 out of 5.

UPDATE!!!!!!! Shortly after purchasing our first vehicle, as in the 30 minutes after leaving the dealership that same night, a check engine light came on coming over the bridge in Bixby heading back to the house.

That next morning, my wife and I took the vehicle up to Marc Allen to the service department. I spoke with the sales manager, looking for some help, and he assured me, "that they would do whatever it took, to make it right". To be honest that felt right because we were treated so well by Zach and Darren that I thought this issue wouldn’t be a big issue. After giving them the vehicle for almost a week and them graciously giving us a rental on their dime, they had the issue diagnosed and supposedly the parts were ordered, and that the car was safe to drive until the parts came in. That was some time around the middle to the end of March.

Since then, however, there has been a series of empty promises with callbacks and updates only for us to still be driving around a vehicle that has an intermittent check engine light, which the service department told me was safe to do. I was told by the service department that this is no more than a two hour fix and all they’re doing is waiting on parts. Monday the 26th will be a month since I last heard from the service department about why the last part that they’re waiting on is stuck in Texas. I was told at that same time that the part that was in Texas was only gonna take a couple of days to come to the dealership and then I would be contacted to get it fixed and that they would provide a rental if needed at no cost. I always get promises of callbacks and updates only for me to contact them a week or two after said promises to find out what’s going on just to be told that they’re still waiting on a part. This is super frustrating, considering we had such a great experience purchasing both vehicles from Zach.

Zach Walker - 5 stars Darren(finance) - 5 stars

Service department - 3 stars (after fixing car and admitting and apologized for the mistakes made)

Final review - 4 stars

Original review:

We had a series of unfortunate events happen over the past 2 months, that caused us to have to purchase 2 used vehicles. I only came across Mark Allen from the commercials and searching certain vehicles through Google. So I thought we’d stop by and give them a look and see what kind of vehicles they had.

We were approached by Zach Walker, who is a very down-to-earth human being that my wife and I got along with greatly. He gave us the time to look and didn’t press us and just gave us information along the way due to pricing and mileage and features.

We were so impressed with our first purchase a couple weeks ago and how we were treated by both Zach in Sales and Darren in Finance, that we went back last night and purchased our second vehicle from Zach. Darren told us about everything that was offered and he explained the addition or subtraction of services to the car and how it affected our monthly payment. All I got to say is they are both class acts and I highly recommend utilizing Mark Allen to purchase your...

UPDATE: I'm updating this from 1 star to 3 stars. I was put in contact with the General Manager, Stephen, to work through the issues. Stephen was attentive and actively made an effort to find a positive resolution. We ultimately ended up selling our Traverse back to Mark Allen for a much better price than we were initially quoted. I appreciate his willingness to amend the situation in a relatively short period of time. As a side note, I'm still unlikely to purchase any Chevy/GM vehicles in the future. The response from their Customer Care team was poor. Every time Customer Care contacted me it was a new person. No one could provide me with an ETA for the part even nearly 2 months after this all started. The best they would offer is My GM rewards, which felt pointless given my experience.

I hate giving a 1 star review but our Chevy experience has been extremely disappointing lately. We purchased a 2018 Chevy Traverse from Mark Allen a few years ago. Overall, it was a good experience at the time. They sold us on a very expensive extended warranty, spoke highly about the numerous issues that the warranty would cover, and made it sound like it would be more than worth the investment. So, when our Traverse began having transmission issues at the beginning of July this year, I assumed that our rockstar warranty would finally come in handy. Turns out, of the 3 issues Mark Allen's service department diagnosed, none of them were covered by the warranty they sold us on. The warranty feels worthless at this point and we're now on the hook for $2k worth of repairs. Furthermore, one of the parts we needed for repair (F Harness part: 24047245) was not in stock and on backorder.

Our service advisor, Scott, has been very courteous through the process but every time I've checked in, there remains no ETA on this part from Chevy. He's offered for us to still drive our Traverse in the meantime, but the shifting is a huge concern and it doesn't feel safe to drive in the current condition.

I finally contacted Chevy two days ago. I was given a "case number", and told they would contact me within the next 48-72 hours with an update. Chevy just contacted me this morning to advise that they still have no ETA on this part, they'd contact me again in 3-5 days, and may be able to offer something like non-monetary compensation for my inconvenience (like OnStar). I explained that something like OnStar does nothing for me when my vehicle has been down for nearly 6 weeks now with no clear communication about when the part will be available. I've owned multiple Chevys, but between the complete failure of my expensive warranty to cover anything and the lack of Chevy being able to provide a basic part to fix our issue, I'm done with Chevy. Additionally, we were offered a lowball trade in for our Traverse which was disappointing. It felt like we were being taken advantage of with the offer given our situation of being down a vehicle. This experience has been extremely frustrating and nobody seems to have...