Infinity Pools LLC — Local services in Lilburn

We hired Julio to resurface, lay border tile, and fix any holes in our pool. Our job was completed a year ago in July. During this time we closed our pool for the winter and reopened it in the spring to find that the pool is decaying. The surface is turning to powder. Now mind you, I go to a local pool company weekly to balance and buy my chemicals for my pool. So I have a paper trail. They have been in business for over 30 years. They were informed with the type of surface materials and directions given by Julio when he left. Julio stated he would email us the instructions for caring for the pool. He never sent them! I brushed my pool surface like instructed. Kept chemical levels like instructed. We closed our pool as instructed by our local pool installer with the chemicals balanced. Upon opening, the pool was clear, but I noticed what looked like sand on the bottom when I opened it in the spring. I Took the first water sample to the pool supplier and told them what I saw. They told me to bring in a sample. I started opening the pool and vacuumed for a sample. When I took it in they told me to contact Julio that my pool was disintegrating!! My husband reach out to Julio and he immediately blamed us for closing the pool. We were never told we couldn’t close the pool, nor have we ever heard of a situation where a pool could never be closed again!? We ask him to come and look at the pool, which he has never done. We contacted the distributor the he purchased the material through and they said he had to start a claim, which he’s never done. And we contacted the manufacturer of the product and NPT said we could close the pool to contact Julio. Also, the grout is cracking around the tile. We have repeatedly contacted Julio with no resolve. We paid a lot of money for this job and all we have ask is to come and look at it and see what we can do!!! At the end of our rope, Help Please. Just beware. I have pictures but don’t know how to...

Take way too long to finish the job, poor communication, don't show up on the appointment, and don't repair or fix the issue. I had them install the spa and renovate the pool. It took them more than a year and a half to partially finish it. The gas line did not hook up, LED light did not install. I had to cancel the contract and not install the automatic pool cover because l dont know when will it going to be done. The pool had a leak, and l called them. They didn't show up. I have to call another company to fix the problem. This was insane , and how irresponsible he was. He was supposed to be at the site to direct people where to dump the dirt. He didn't, and it was a night mare. Dirt was overfilled crossed over to the neighbor house, collapsed their fence, and I ended up having to deal with the legal matter with a neighbor, plus I have to pay scooped the dirt back to my backyard and fix the fence...Etc many other things I have not mentioned about. This is enough, and I would never ever recommend...

I’m currently having my pool built by Julio at Infinity Pools, and I couldn’t be more impressed with the experience so far. From the very beginning, Julio has demonstrated exceptional professionalism, honesty, and efficiency. He’s incredibly fast without compromising quality, and his pricing is refreshingly affordable compared to other contractors I considered.

Julio is straightforward, transparent, and genuinely cares about delivering a great product. It’s rare to find someone in this industry who combines speed, affordability, and integrity so seamlessly.

If you're looking for someone reliable to build your pool, I highly recommend Julio and...