Furniture Superstore — Local services in Lisbon

We WILL NEVER AGAIN US THIS STORE! WHICH IS UNFORTUNATE AS WE HAD PICKED OUT A BEDROOM SET WE WERE GOING TO GET ONCE THE LIVING ROOM SET CAME IN. WE ORDERED A SECTIONAL COUCH IN NOVEMBER, AND WERE TOLD BY THE VERY UNHELPFUL SALES LADY, THAT USUALLY THE DELIVERIES ARE 2-4 WEEKS BUT CAUSE OF THE HOLIDAY THEY WOULD BE 4-6 WEEKS. AFTER CALLING NUMEROUS TIMES (STARTING AROUND 5 WEEKS AFTER WE ORDERED) WE FINALLY GOT SOMEONE TO CALL BACK ON JAN 9TH ONLY TO TELL US OUR SECTIONAL, THAT WE PAID OVER $3500. FOR, WILL NOT BE IN UNTIL AFTER THE MIDDLE OF FEBRUARY NOW! ANOTHER 1.5 MONTHS MINIMUM! THE SALES LADY WAS VERY UNINFORMATIVE WHEN WE WENT IN THERE TO PURCHASE THE SECTIONAL AND THAT SHOULD HAVE BEEN A RED FLAG AS SHE HAD NO IDEA WHAT FABRICS WE COULD CHOOSE AND WAS NOT GOOD WITH THE PAPERWORK....BUT WE LOVED THE SECTIONAL. WE HAD TO DEMAND THAT THE CORRECT INFO BE ON THE PAPERWORK BEFORE WE LEFT THE STORE AS THE COLOR WAS WRITTEN WRONG AND SHE WANTED US TO SIGN IT AND I SAID NO NOT UNTIL ITS CHANGED AND THE MANAGER MOANED AND GROANED ABOUT IT THEN FIXED IT, SUPPOSEDLY. SO AFTER DEMANDING TO SPEAK WITH THE SHADY MANAGER ON jAN 9TH, IN THE LISBON STORE i WAS ASKING WHAT IS GOING TO BE DONE ABOUT BEING TOLD 4-6 WEEKS MAXX THAN TOLD IT CAN BE 12 WEEKS AT TIMES WHEN WE GOT THEM ON THE PHONE AND THAT CAUSE I SIGNED THE PAPER THAT SAYS THAT SHIPMENTS CAN TAKE LONGER THAN THE 'ESTIMATE' & THAT THEY ARE NOT RESPONSIBLE. IF THERE WAS A ZERO RATING FOR THIS PLACE, YOU'D HAVE IT! NOT HAPPY AND WILL NEVER BE BACK AND WILL NOT RECOMMEND YOU TO ANYONE. I WILL CONTACT THE MEDIA ABOUT THIS! AS I SEE OTHERS HAVE ALSO HAD VERY BAD EXPERIENCE WITH THIS LOCATION. I ASKED FOR SOMETHING AS LITTLE AS DISCOUNT OR REFUND (AT LEAST $200 OFF OUR TOTAL IS VERY REASONABLE) FOR THE MISINFORMATION AND HAVING TO WAIT SO LONG AND WAS REFUSED. THIS WONT BE THE LAST HEAD FROM ME. WE DO NOT WANT A REFUND AS WE DO WANT THE SECTIONAL BUT WE ARE VERY UNHAPPY AND FEEL RIPPED OFF AND LIED...

I have made 3 purchases at Furniture Superstore in Lisbon. The first was a long time ago when I was first stationed at Brunswick Naval Air station in 2008 and the last two times in Dec 2018 and the final time in February of 2019. The first two times I was very satisfied. Now about the final time:

I went in February during the President’s Day Sale. I purchased a loveseat and an armoire. The salesman told me that the loveseat had to be ordered and told me it could take to six weeks but most likely would be 2 or 3 weeks. We checked out and the older brother/owner applied all discounts and finished the sale (this becomes important later).

Three weeks went by and I called to inquire on the order...I left a message and two days later after not receiving a call back, I decided to stop by.

I went to the back counter and the same owner was at the counter. He asked for my paperwork and then proceeded to point out the “six weeks” expectation on my receipt. I told him that the salesman told me to check back in 2-3 weeks and he walked over to a calendar and proceeded to point out when six weeks were up. I will never forget his cocky demeanor. I am well educated individual and he talked down to me like I was a moron.

To add insult to injury he proceeded to tell me that the salesman actually did me a favor for applying a discount that shouldn’t have been applied. I guess he didn’t recall that he applied the discounts and finished the sale.

I don’t know if he was just having a bad day or not but I remembered this incident today when I ordered my new sitting room furniture from Bob’s discount furniture which has some of the same brands and even if this furniture isn’t of great durability, I can easily afford to purchase new from Bob’s in two years and still...

This is going to be a very mixed review. Before I get into it, I want to add some highlights:

1. The sales people that I worked with were fantastic. Chris D spent well over an hour with us on 12/23/2022 designing the exact table that we wanted. There was no pressure and we were very pleased with the end result. Cut to a few days later, 12/27/2022, and Furniture Superstore announced a 15% end of year promotion. This prompted us to return and order some new chairs to go with the table. As before, Joe L was great to work with and helped us design exactly what we wanted. No complaints here!

2. The furniture was delivered much earlier than the anticipated window. We were quoted 16-20 weeks and the furniture was ready for delivery after 10. No complains here, obviously!

3. The delivery crew was prompt, professional, and very friendly. They showed us how the leaf mechanism worked and came on the day of a big storm. No complaints here either!

The issue that I have is with the company itself. I reached out and asked if the end of year promotion could be applied to the order we had just placed for a table since it was still 16-20 weeks out. Every other retailer that I've dealt with in the past would have no problem applying a promotion to an order that is only a couple of days old. Not only did they not apply it, but they completely ignored my requests. I reached out on 12/28/2022 (the day after we ordered our chairs), again on 01/04/2023, and a third time on 01/18/2023. If they had just provided me with an answer, I would have had a much better feeling about this transaction. The product is great, the sales people are great, the delivery people are great, the business itself -...