Yes We Can Repair — Local services in Little Compton

Absolutely appalled and infuriated with this company. I went through my warranty claims for a washer repair, this was one of the two companies to choose from for service. It took 1 week for them to diagnose the issue, which I already knew was the shock absorber based on error code the machine would occasionally provide, otherwise machine was in working order. Like I mentioned it was only occasional less than once a week where during the spin cycle the machine would bang and get off balanced causing the error code. It was more tedious of an issue having to re-run the machine when the error occurred than anything. The initial technician that came out diagnosed the machine as ONLY needing to have shock absorbers replaced, unsure whether part was in stock or back ordered but I did not receive an update until 2 weeks later that the part was in and I could be scheduled for service the following week. So 3 weeks after diagnosis, they send a different technician out for replacement of shock absorbers which mind you the first tech told me takes a few hours (3-4). This tech rang my doorbell and without giving me a moment to get to the door he was at started banging on the door. He’s in my home for 1 hour only when he rudely states “it’s not the shock absorber it’s the computer, the machines not running” when I questioned him as the machine was in working order prior to his visit with the exception of the occasional error code during the spin cycle he belittled me without allowing me to ask further questions stating “well the computers the problem and I need to order it” while walking out the door. No time frame provided no additional information nothing. I called the company immediately after he left and to no surprise no answer so I left a voice message. 48 hours later I still do not receive any phone call back so again called and left yet another message. Mind you I am 7 months pregnant with a weight restriction so not only did this technician not repair my occasional but still functional washing machine he completely destroyed it and made it completely nonfunctional. This isn’t just an inconvenience, I medically can not lift loads of laundry into my vehicle to then take to a laundromat to do my laundry with an unknown timeframe of repair from the further damage he caused. I was unaware of the terrible reviews this company has from previous customers and could’ve saved myself the stress, headache and more importantly still have a washing machine that functioned normally minus the occasional spin error code. I’m frustrated beyond belief and do not recommend this trash company whose name should be “yes we can, cause further damage to your appliances”. I’ve since reached out to the claim company who has them listed on their referral list for repairs because they need to know the disturbing truth and fraud this company is. I will also be contacting the better business bureau regarding the fraudulence of this company. I’m not only out of a washer, I have to now pay out of pocket for a replacement washer as this company “yes we can” damaged and destroyed my machine. the claims company was not only empathetic but apologized for my experience and they do not want “yes we can” to attempt any further repair. So final comments: STAY FAR AWAY from this company save yourself and your wallet from the trouble...

Let me preface this by saying that I gave the owner of this company an opportunity to come clean and own their mistake. I understand mistakes happen but flat out denying and essentially calling me a liar is unprofessional. My 60” tv from Walmart went black while my wife and I were watching tv. Called the warranty company and they sent technicians from Yes We Can to my house to diagnose the problem. In between this time, my wife and I placed the tv in the tv box with styrofoam and put it in our bedroom until they came. The first technician was very nice, professional and timely. We took the tv out of the box, he plugged it in and diagnosed it. They ordered the part and came back the following week (tv went back in the box in the meantime). The next technician again was very nice, professional, and timely. We took the tv out of the box and he installed the new part. The part did not fix the tv, okay that’s fine, they ordered another part and once again the tv went back in the box. This time, the owner and second technician came back to install this second part. They both took the tv out of the box and placed it on my kitchen island to work on. While working on it, I heard one of them drop something on the tv. To be clear, this wasn’t a screw that fell, more like the sound that a wrench would make when dropped on metal. I didn’t think anything of it as I was keeping my 1 year old entertained. They continued to install the part, put the tv back together and plugged it in to discover the screen was now cracked. The owner says “the tv is cracked, did anything hit the tv?” I said no, explained that when it went black while watching it, we immediately took the tv and placed it in the box and that process had been repeated each time the technicians came. He said well we’ll have to submit photos and the warranty will review it and call me with a decision. Surprise, the warranty company will no longer cover the damages because there is physical damage to the tv. After arguing with the warranty company, all I got was I have to contact the repair company. I explained all this to the woman on the phone at Yes We Can and she said she’d bring it up to the lead technician and they’d call me back. Up to this point I am fine because like I said I understand mistakes happen. I was hoping that they’d at least own up to their mistake and acknowledge that they did in fact drop something on the tv. Not only did they deny breaking the tv, they also went as far as denying they even dropped anything. Absolutely unacceptable. I never write reviews but i rely on them heavily so I felt compelled to write this one. As a former employee of the Department of Navy, I operate on integrity, honesty, and trust and this company and it’s owner clearly possess none...

After being referred by Jay’s Broadway Appliance in Smithfield, RI where we originally purchased our refrigerator, I contacted Yes We Can Repair to have our refrigerator repaired. Via phone I described my problem to Karen, the company owner, she explained to me that LG is notorious for selling refrigerators with faulty compressors and I would need to contact LG direct and have them send a new compressor, which was still under warranty, directly to them and they would come out to do the repair. On July 13,2022 a technician arrived and did the compressor replacement install charging us $559.18 this included a service charge for coming out to make a diagnosis, which never occurred, and the repair fee for replacing the compressor. Being present for the service repair, at no time was a diagnosis done or any other part of the refrigerator evaluated for a problem. I asked the technician about this, and he told me it was definitely the compressor and “this is a very common for LG refrigerators”. The compressor unit was installed in about an hours’ time and payment was made. After waiting for 24 hours to add food, as recommended by our technician, we realized inside of the refrigerator did not seem to be getting up to correct temperature and called back Yes We Can to report issue. Several days later a different technician arrived and said our unit needed Freon and once installed the unit would reach correct temperature. The cold air did return but the unit still didn’t seem to be as cold as it should be at 35 degrees. Another call was made, and he first technician showed back up and told us the refrigerator was up to temperature and working as it should be. After returning our food to the refrigerator and trying to lower temperature to 33 degrees it still did not seem to be keeping the food cold and the side walls of the box were lukewarm. After much frustration we called again and they refused to come back or issue a refund. Had to call LG...