Brooks Autoplex Corporation — Local services in Little Rock

They kept saying it was a good perfect reliable car and that nothing at all was wrong with the vehicle except for the minor dents and scratches to the outside of the car. I Got to pine bluff and it was not as reliable as they made it out to be. As soon as I drove about 16 miles the car started shaking uncontrollably and after a few days it shut completely off. I am not satisfied at all with the way they handled it either. They lied and told me it had been in the shop and got it checked so it was road safe. Not at all was it a safe reliable car it could have killed/ injured me and others. I am inviting a new life into the world and I was promised a safe vehicle, I do not tolerate lies but it seems like that’s all this company has done is lie to me. I called them several times and I was either put on hold for hours or they straight up dodged all of my calls. When I was told to bring the vehicle back I did and nobody was even at he shop I was told to arrive to. So then I just brought it back to the dealership. That gave me attitude and a whole lot of disrespect. I never received my title and was supposed to get change back because I payed in full but never received that either. When I asked to look at their copy of the papers that I signed they couldn’t even find my files…. They lost my files??!?!! I just don’t understand how they lost my file when I hadn’t even had the car a month I am so very unsatisfied with the service that was given to me. Things could have been simple but they...

If I could give 0 stars, I would. They sold my boyfriend a lemon, knowing the transmission was bad. That’s a $5,000 fix, by the way. When he went to test drive the car, they wouldn’t allow him to take it to a mechanic. RED FLAG! Then they charged $100 over the agreed price for “paperwork” because they knew he was an inexperienced buyer. As soon as he drove it off the lot, it started having problems. When he got to a hill, the car couldn’t make it and he had to leave it in the street to get towed. After the mechanic reported (amongst other problems) a bad transmission that had evidence of having been looked at by another mechanic already, Brooks refused to take the car back or come to any kind of compromise. To see that so many others have experienced this from the same place makes me sick. I don’t know how Brooks can live with himself, knowing he’s screwing people...

Really wouldn’t recommend buying a car from here they had nice selections and I was looking at one and I said I’m looking for one $2500 to $3000 and only had one which isn’t a problem but inside looked rough and I was picking it for my wife. I had 6k to spend but fella Kept acting like I didn’t have enough lol I just wanted to stay around that range. And then got upset when we told him we didn’t want it and he just kept asking what was driving us away from it. And then I offered $1900 on a car for $2500 waiting on a counter offer he grabbed key out of the car and said yup I might as well go back inside. Very rude. Kept saying car only had 80k miles. A car could have 5 miles off the showroom floor and go out tomorrow and he kept just trying to justify it...