UCHealth Longs Peak Hospital — Local services in Longmont

I was admitted into the surgery center on September 12, 2025 for a colonoscopy procedure.

Having Medical Trauma in my past, medical centers are hard for me. You nurse Cassie, and the nurse that came in to help her, failed miserably. I now have trauma triggered that I need to work through that was completely unnecessary.

Yes, I got caught behind an accident on my way to the hospital, and was grateful, that although, I was late the surgery center was able to still see me. But that does not mean your nurses can just Willy nilly abuse patients.

I had to call my therapist at the Veterans Administration to have an emergency appointment with her after the treatment your nurses provided, and this is highly concerning.

I will explain. First off, I am open about the reason, being sexually assaulted in a military medical facility, if you can wrap your mind around the horror, maybe you can understand the events, at least from my side.

When Cassie came out, she seemed nice and approachable. I was relieved that it was a female as I am aware that it is notated in my chart that I prefer female attendants. When she was asking questions, I was giving short one word answers because that’s all I could do, my anxiety was already running high.

Cassie, without the computer open, working off paper, was asking for history, (which is ALL in my UC Health chart as I only see the VA and UC Health facilities), she asked for any medications that I am allergic to. Mine is a long list and with my anxiety running so high, I cannot list them off, I miss a few when I don’t have anxiety! I mention that they are on my chart, and she asked for them again. I mention it is a long list and I will try to get on my app and see if I can access them, but the app wasn’t pulling up. I looked at my wife, and she shrugged her shoulders. Okay, Cassie then says she can just look at it later. I am a tad relieved. Which no one ever looked at because the nurse that was “helping” used chloraprep, which is listed in my allergies.

Now I mention that I can be a hard stick and ask for a hot compress. She stated that she would get that for me. She instructs me how I am to disrobe and prepare for the next step. I requested to leave my diaper on until absolutely necessary, and she seemed fine with it.

She leaves, and when she returns, I was sitting on the side of the bed with my legs hanging off. I know, from the many times I visit a surgery center annually, that I am not going to be able to stay this way, however… having many ortho/nerve diagnosis, I was trying to be as comfortable as I could be until absolutely necessary. Cassie enters the bay and starts with can you get into the bed? And she asks “well, what if I put the head of the bed up?” (WHILE she is putting it up which sent a shock of pain through my whole body). No sorries, no understanding, just walking out of the bay stating she would help another patient and be back to deal with me in a while .

Cassie returns, and in comes another nurse, I did not catch her name. She asked Cassie if she needed help. I turned and asked, advocating for myself, once again for a hot compress, and the nurse turns and stated, “Why are you attacking me?”, I wasn’t attacking her. I was requesting a hot compress. The situation went from bad to worse when she returned with some plastic bag that barely got warm and she started lecturing me on how they were going to treat me with grace and dignity and they expected the same in return.

I tried to explain why I was having a difficult time, and she would have none of it.

She would not stop her condescending speech until I conceded, and threatened my wife to be removed for attempting to advocate for me.

Well, my question is, when was the grace and dignity going to start? The curtain never fully closed the entire time I was there, and a worker came to fix it, but Cassie sent him away.

I can’t post more because of space limitations… but ZERO TRAUMA...

Avoid their emergency room at all costs! I have had three not so great experiences at this hospitals emergency room. The first time it was so busy there I didn’t have a room quite yet and rather than just waiting for me to get one, they hooked me up to an IV in the hallway!! I came there for high fever dizziness and trouble breathing. The area was extremely dirty looking and I had my young children there. I attempted to use some hospital grade alcohol wipes to sanitize the area we were sitting so my children would not get sick and was told by a nurse in front of my young kids that touching those wipes would cause cancer! That’s completely untrue! I was a LPN for 2 years and a CNA for 9 years prior and had been completely versed on the use of those alcohol wipes especially during the COVID-19 pandemic. I am a brain cancer survivor and and that nurse told my children they would cause cancer after they had to see me sick and go through multiple surgeries to reach remission. I was there last night after being taken by ambulance after a seizure and was completely out of it, i figured I would be taken to Longmont United and to my dismay was taken to UC Health Emergency. One of their overnight nurses told me she could not put an IV in my hand to make it more comfortable and that’s a literal crock I have literally been to this location and had an IV placed in my had before and then she insisted on putting it on the outside of my elbow and I had to tell her multiple times that I did not want it there because that vein was going to be harder to access than on the inside where is very easy to access. She gave me such a hard time and I told her there was absolutely no way I was going to allow that to be down before she finally listened. They took blood before attaching the IV and the blood results took 2 1/2 hours before I could even have the imaging down that was needed since I had fallen and hit my head during my seizure. I finally got the CT done and waited another 2 hours to get my results and during their shift change I could hear them discussing private patient information including a woman’s who was in the room next to mine and mine as well and I’m sure other patients in the rooms surrounding mine could hear them as well which is a clear HIPPA violation. The one thing I will say is that the lady who took care of my imaging was very professional and the day time emergency doctor was very kind and helped me got out of there once I let him know that I needed to get home to my children. But all and all that place was a complete disaster and overall very unprofessional. The need education on keeping patient information confidential during shift change report. I will never...

I was horribly harassed by the security guards and received no medical attention when I was so panicked because of their harassment that I started hyperventilating until I lost all feeling in and use of my arms, hands and lower legs. The security guard Isaac told me I didn't go through the door at the right time, he grabbed me and escorted me out of the building refusing me to get to my daughter in ER where we had been all morning. I left my purse in her room and went to the cafeteria to get a fork so she couldceat a piece of birthday cake while waiting for an MRI. When Isaac escorted me out of the building he said if I re-entered the way he wanted he would thdn allow me to get to my daughter. After he got me out he then refused to allow ne back in. I started hyperventilating from panic that I couldn't get to my daughter in ER and she started panicking that I didn't come back. For four hours I was put in a room, no medical help, hyperventilating, crying, throwing up, begging for a doctor, I lost all use of my arms, hands and lower legs from lack of oxygen. The guard Isaac stood over me, arms crossed, not moving, watching me suffer. My daughter was hysterical in ER alone so they knocked her out to shut her up. I tried to leave to go to another hospital because I thought I was dying and I fell over on the sidewalk because I lost the use if my feet again. Isaac stood over me, arms crossed, called the police to get me off property. They blocked in my car do I couldn't leave. I fell out of my car on the pavement screaming for 911 help. The officer looked at me and said "that's us what do you want?" And stood over me watching me suffer. An administrator came out and stood over me telling me if I had listened to Isaac none of this would have happened. She scolded me. While I'm having a panic attack, laying on the pavement, blocked in by police. The officers told me mybdaughtervwas being transferred to Anschutz by ambulance and I could be with her there. I pulled myself up, got into my car, hyperventilating, the police backed up and I drove off property using my elbows. My daughter later told me that she said she wanted to leave to get to me and they refused. She said she wanted to go to a different hospital bc this was so traumatic and they told her they were sending her to Anschutz period. The whole thing is a complete nightmare brought on by Isaac and his boss, and the unbelievable meanness of staff who shoved me in a room for 4 hours watching me suffer and causing more PTSD to my daughter who already had PTSD from past trauma. I've asked to speak to someone with no...