Cha's Ice Cream & Grill — Local services in Ludlow

I understand how difficult it can be to get complicated orders correct. I understand bc I worked and managed quick service restaurants for more than a decade. But ordering a simple item, and what I get is completely wrong? It makes no sense that the prices are what they are, when we literally NEVER get our orders correct. Every single time, we order 2 or 3 frozen yogurts, and we get ice cream (not frozen yogurt). We ask for medium, we get small. We ask for whip cream, we get none. If the person taking orders is new (and they almost always are), then train them to ask the customer to slow down, or repeat! Training your employees takes time and the patience of a saint, but it’s so worth it if they are efficient and ACCURATE! The amount of money my family has spent on treats that are not what we wanted is practically theft. I hate leaving reviews like this, because when they do get it right, it’s outstanding service and quality. Accuracy is absolutely everything after professionalism. An order taker can just smile and say “I’m sorry, but I’m kinda new at this. I really want to get your order right. Would you mind repeating that for me please?” The simplicity of this approach is not rocket science. Its...

The food was amazing! The portions were better than expected! Should I have eaten it all? Probably not, lol. Was it worth every bite? Absolutely. As I leave in a food coma, I mentally tell myself I'll be back for more.

Parking was fun.... about 12 spots, but there is a business lot across the street with more than enough space if they run out.

I ate way too much to get any ice cream, but I will be back for it.... maybe in a week as I need about that long to digest that awesome food, lol

There is a small game area for anyone to play. They have footballs, soccer balls and kids' toys.

Overall a great little spot to enjoy some food (and eventually ice cream on my next visit). We...

My first time there. Just ordered a basic hot dog, smoothie, and a milk shake. The smoothie and shake were both excellent. The hot dog... The bun was hotter than the meat (might be my fault, I ordered it then went to the back for the drinks, then picked up the hot dog on the way back) and the hot dog wasn't anything more than a basic grocery store size but the bun was nicely toasted. Overall it was a good experience and everyone is friendly. Will definitely be back to try out other menu options.

Personally recommend the strawberry banana smoothie for those of you who miss the smoothie stand at the old mall! Fresh...