Maurice’s Towing LLC — Local services in Madison

I accidentally put gas in a diesel vehicle and GMC sent Maurice’s towing. Waited 2 hours for them to arrive to the gas station in town. Told the driver on the phone that I didn’t want to start the vehicle and do any damage. He clicked arrive on the dispatch app so I couldn’t see his location for another hour while he was enroute. When he arrived he insisted on starting the diesel vehicle with gas in the tank to drive it up on his truck. I said no way am I going to let you damage the vehicle like I told you on the phone. Total scammer, lair, rude, and unprofessional. I told them what the situation was prior to them coming out, and told them to have the proper equipment for the job. Told him I was going to tell GMC about his behavior and he said he didn’t care as he makes his money on repo work and this is just a side gig. He left us there and I had to call another tow company recommended by the...

I just wanted to compliment your company on outstanding customer service today from one of your employees. We had a young man who was sent to help us get our car towed home off of I-20. What an excellent representation of your company. He was kind, polite, quick and arrive much sooner than we were anticipating. His high standard continued after he got the car to our house and finished the process. It's a frustrating process when your car breaks down and then the cost to have it towed, Your emploee made this process so much more tolerable. Kudos to your company and your 5...

Horrible experience. Never have an accident away from home. Learn something new. Can’t pick up your care when ready. Out of office until Monday, but still charge for Saturday and Sunday. Thought it was 24/7. Arrangement made to have car towed was told not waiting on tow I arranged through my insurance company. Which provides estimated wait times and if any delays. Was willing to keep personal updates at all times with pick up time. I was told did not want to just sit...