Tractor Supply Co. — Local services in Mahoning Township

Today 6/15/23 at 10:00am we had to go to tractor supply to pick up our chicken and pig food in which we do every month. It is also our dogs birthday and tractor supply seems to be the only store he behaves in. Every time we go to this store the staff goes out of there way to great us and ask if we need assistance. Heck we are in there so much for our pig that my wife looks for Anna every time because she is such a big help. This visit however I have never been more embarrassed in my life. I for one am a store manager and would never allow my staff to behave in this manner. We walked in and was greeted by Robert. We walked to the back and grabbed our pig food and chicken scratch. As we were walking to the front to grab our dog a birthday treat a woman named Tammy offered us a bag of the very same chicken scratch we were buying at a 50% discount because the bag was ripped. Happily I accepted the offer because I didn’t mind the small hole in the bag. As I was walking to the register I stuck the regular priced bag back on the pallet where I found it. As I am checking out with Robert the cashier, Tammy comes running up in front of all the other customers and yells “That’s not the bag that I marked 50% off”. At first I thought maybe she made a mistake but then I soon realized she was accusing me of putting the discount sticker on the regular priced bag. I was so extremely embarrassed and so was the cashier Robert that he apologized for her atleast five times. I understand that there a dishonest people in this world, again I work retail and am a store manager myself. However it would be virtually impossible for me to remove the discount sticker and put in on the new bag without incident, add the tape from the ripped bag, crocs off the bar codes in HER marker, and then hide the discounted bag all on the 5 minutes I was in the store. I am so embarrassed. I will never return to this location. I was going to just leave but being professional I asked to speak to a manager and they sent a many named Rich. He was very nice and understood my concern only I didn’t really feel that it was acceptable for what this employee did and he even tried to defend her by saying she’s usually nice. Which may be the case, only that this time she wasn’t and i felt totally disrespected, embarrassed, and belittled. I will never shop here again and it’s sad because the family and I really use to enjoy the visits and always dropped a lot of money there. Now because this one ignorant employee accusing me of stealing a $16 discounted bag of chicken food you lose a...

Had my worst shopping experience ever today. Was charged for a tank of propane in error but when I asked for a refund, after checking out, that is where the bad experience came in.

Was asked to supply my name and phone number to receive it. I just went through the line and don't supply that information since I only buy bird seed and bird feeders. I keep my phone number private and will usually give the number of Information and tell them to ask for me by my name. It is unlisted.

After the third time that I gave my phone number I became quite upset and had to loudly give it since the store clerk was being unprofessional. A customer heading out the door called me a jerk and then threatened me with bodily harm.

Did get my refund but was asked to sign a receipt but refused since it was their fault not mine.

Did inform the clerk after I was asked for the information I would complain about it and it was just shrugged off.

Will do my business elsewhere where the customer is treated better. This was a $75 dollar mistake. I had done business there in the past even though I could buy it for less elsewhere as a show of support to them but no more.

Don't let this...

I ordered a culvert pipe which has not arrived as promised, even though they were texting me updates every day lying it was on track to arrive on time. It arrived 4 days later, which was too late, I had to buy it elsewhere because I had equipment rented in my yard waiting to put it in. I requested refund, the online support said that the store will follow up, they haven’t for 2 weeks until I called and asked. Then they said they would call back, never did, today I see they partially refunded me ($120 les than I paid, didn’t refund shipping or tax?). I didn’t get a call back or any explanation. This is my local store, but I won’t be shopping here again. I definitely feel cheated on this. Just plain elected to keep half of my money, can I go cut half of...