Maidencreek TV & Appliance — Local services in Maidencreek Township

I only have the best things to say about Maidencreek TV and Appliance and the employees. I ended up here last when I should of came here first and I ended up here because how bad Lowe's and their delivery service XPO screwed us over but you can read that review and other ones similar on right here on Google. So we talked on the phone first and we came right over and found the exact same fridge we bought at Lowe's which they never showed up to deliver as promised, anyway Maidencreek tv and Appliance matched the price to the other stores and the same as taking away my old fridge. The Kathy our salesperson was absolutely awesome, not pushy but very helpful and friendly, extremely knowledgeable answering all our questions and than some. It would of taken us 15 or 20 minutes tops for the entire transaction if we didn't chat, but for once it was a pleasure speaking with Kathy and everyone that worked there. Unlike other places. They have a great quality of affordable products as well as having the very top of the line high end products. The financing was definitely affordable too. Plus I've never had anyone be so kind as to offer my wife and I a loaner fridge free of charge until our new one arrives at no charge. That is how you take care of your customers. Everyone is amazing. We bought the fridge today (7.14.20) and is scheduled for delivery Friday morning first thing and will install as well and take our piece of junk Samsung that broke in a few years. We couldn't be more pleased and I'll update the review after delivery Friday. Ok, first thing Friday morning at 8am we were called and given a window between 8:30am and 9:00am. A 30 minute window and they were here in that exact time frame. You don't get any better than that. They were here about 8:35 with our new fridge. They looked it over with us to make sure all was good and it was. They removed our garbage Samsung fridge and installed the new one. Everything was perfect. The delivery guys were awesome and went through everything just to make sure all our questions were answered. They were very professional and friendly and took pride in their work. Something I really respect. Maidencreek TV and Appliance is a 10 STAR business. I'll never go anywhere else for another appliance. Thank you very much to Kathy, the delivery guys, and everyone at Maidencreek TV and Appliance for a superb job well done, going above and beyond for us. You all are definitely top notch in every aspect. So for your next appliance please go there, they...

We have exclusively purchased all of our appliances from Maidencreek until today. Today was our first experience with their service department and we will never shop there again. We purchased a new few fridge and freezer 10 months ago. Two weeks ago our ice machine stopped working. I called for a service appointment then turned it off. (We had previously attempted raising the bar to turn it on and off and it still didn’t work). Today they called to confirm they were coming and then immediately told me that if the problem was related to instillation or set up it would not be covered. I reminded them that they delivered, set up and installed them so that if the ice machine was broken because they set it up wrong then they should cover it. The man arrived. Turned the ice maker on. Looked at me and said. See it works fine. I attempted to explain over and over that despite turning on it was not making any measurable amount of ice and that I only turned it off after I called for service. Despite my best efforts to explain this to the tech (he refused to admit it was not working because it turned on and made some noise). (No ice was coming out even while he was there). He then told me since it was a useless call I needed to pay 99.95 for him to come out. I refused since it’s obviously still broken, not making ice and they are refusing to properly assess or fix it. He called his service manager and she just kept repeating the same thing. Since it made noise and turned on it wasn’t broken, despite producing no ice in two weeks, and I needed to pay. I attempted desperately to explain that it was broken however they both refused to acknowledge that. My guess is that they are trying to wait until my warranty expires on February 4th. So very sad. We always shopped at Maidencreek over the big chains because I believed in supporting small business and genuinely liked our salesperson. I would hope the owners read these reviews because there is a strong pattern of 5 star reviews for sales and 1 star for service. I have never been treated this terribly by a company that I have purchased literally every appliance in my house from.

Update. They did call us, came back and fixed the ice machine while still under warranty. I updated my rating because they did make it right. I will shop there again but will definitely be cautious with their...

I needed to replace my old Maytag front loading washer. My parents always bought their appliances from Maidencreek and I have also purchased a couple of items as well. So it was a no brainer to continue the tradition. I went on line to check out what Maidencreek's selection in Maytag washers consisted of. I was looking for a specific size due to the limited area in my laundry area. I was also looking for a top loading, with agitator, and with knob controls. I did not want a washer with bells and whistles and not front loading. I found one on their web site and the following week, went into their store and was greeted by a very nice young man named Brandon. I told Brandon which model I was interested in and Brandon directed me to the exact desired model they just happened to have on the floor. With my tape measure in hand, I measured the washer and the measurements were spot on. Brandon checked to confirm they had one in their warehouse and the sale was a done deal. A week later, my washer arrived at my home. The two young men could not have been anymore professional. They were very polite, friendly, very considerate in the removal of my old washer, placing the new washer in the tight space in my laundry area, the installation of the washer to the plumbing and running a short cycle to make sure we were good to go. All of my questions were answered without any hesitation. I highly recommend Maidencreek Appliance. From start to finish, they are A-One. As far as service goes, I have not had to have any of the items I bought from Maidencreek serviced. I do know when my parents needed service on their washer or dryer, they did not have any complaints. Thank you and bless you Brandon and the young men who handled the delivery. Karen...