Millhurst Mills II LLC — Local services in Manalapan Township

Our contractor told us to go to Millhurst Mills and pick vanity and other supplies for our fully renovated bathroom. My husband and I came in on a Saturday morning. There were employees there, two were sitting behind the counter not helping any customers; they gave us a look and went back to typing something on their computers. One more was with customers, we tried to approach to ask, but got no response, there were others walking around but no one greeted us or asked what we need. We assumed everyone was busy and tried to find stuff ourselves. However, the display was so confusing and the samples so small that we did not even know where to look. Then, we went to the hardware store to look for faucets. Same situation. Faucets displayed, no one is there to help. We stayed in there for about 15 minutes, walked around the space, which is not too big, many times, looked at a few samples displayed, still no one was there to help, so we left and no one cared. It's not a big place - we were making circles around the store for a while hoping to get someone to ask. Never had such an experience anywhere. Would give it a 0 rating if it existed, because this is exactly what our visit was - wasted time and...

What an excellent experience working with Millhurst on our bathroom project. PEOPLE: Karen Barnes and Karen G. at Millhurst Mills. Karen B. worked with us from picking out cabinets for our new bathroom to ordering and delivery. She was incredibly helpful and knew what customization's could and could not be done, gave good ideas for the design, and knew exactly what to order after all the back and forth changes.

SERVICE: I can say if you are not a contractor or know exactly what you want the place can be intimidating a bit. The negative reviews on Google I can only assume are from people who either didn't know what they wanted or had no experience other than HD or Lowes.

COST: The prices simply could not be beat by anyone, especially from Lowes or HD. From doing contracting years ago I was able to price out our entire master bathroom remodel as a contractor and I can honestly say, aside form the labor costs, we saved about $1000 dollars going here rather than having a kitchens & bath shop do the job....and that's just the savings on the cabinets!

At the end of the day, the wife is happy and the bathroom looks beautiful so it was a positive...

I had a really great visit here recently. I wasn't going to go back because of poor service I had received in the past, and was planning on going to Lowe's, but my neighbor mentioned to me that management brought in new people and to give them another try. A very nice lady at the front desk greeted me and gave me some freshly popped popcorn, which was quite good, and then found a paint department employee who was down an aisle cleaning shelves to assist me. The paint lady that helped me answered all of my questions and took her time with me and really knew her stuff and she was as friendly and nice as could be. It's really not a big hardware store, not sure why they say they are an Ace hardware store still, but for home improvement projects, from a couple of gallons of paint to some new doors and windows to flooring or lumber or a new kitchen or bathroom, this place has it all. Really quite impressive. They just need to hire a marketing person to let the community know they are there and all the...