Appliance Works — Local services in Manitou Springs

I rarely if ever give reviews, but this experience has definitely given me significant pause and I hope no one has to go through this and as such am writing a negative review of this business. Again this is fairly difficult for me as I am a business owner myself and I know how negative reviews can impact a business. However, the level of unprofessionalism and disrespect I encountered with Irena, one of the owners was unparalleled. I scheduled a repair for my dishwasher in my new home through our home warranty. Had to pay 100 dollars for them to come out, all I was told was to make sure that someone was at the house when the technician arrived. My 15 y/o son was there to let the technician in, he said he couldn't come in because of my son's age. I get a message from Irena that stated because of state and federal regulations her technician could not come in (a lie), there is no such regulation - might be their policy, but no regulation. I called back several times and no answer and I left several messages, about 90 minutes later Irina called back and was very inappropriate and rude. When confronted about her "misrepresentation/lie" she mentioned that is in her contract with the home warranty and that it was in my home warranty contract (also a lie), I told her that it was her responsibility as the business owner to inform the customer of all stipulations about a technician of hers coming into the home, how would I know what their policy was - when confronted with this said that regardless it was another 75 dollars for them to come out (a lie that goes a against the contract she has with the Home warranty company - which two people from the home warranty company have verified for me), when asked how old the person has to be to be at the home - I got three different answers - one for 16, 18 and then 21. When confronted with this "discrepancy" Irena yelled at me doesn't matter your son is too young - heaven forbid I have any other people in the family if I have to have them come back and need to know the age of the person that is needed to be home. I have now had to wait on hold with the home warranty company twice for over 30 minutes to get the situation resolved and still don't have my dishwasher fixed. To make matters worse, she closed out the ticket with the Home warranty company saying the job was complete so she could collect repair fees. Absolutely horrible customer service, unsavory business practice, fraud, and a lawsuit...

Rude, Rude, Rude! We had this company out to out home twice to repair our dryer as it wasn't tumbling properly. The first visit out my husband had to send the model number to them before they would make the appointment. He was at work and had to wait till he got home. By this time they had closed for the day. He ended up emailing the gal who sets the appointments. They had a few conversations, all where she was very rude. Guy shows up to fix dryer, fiddles with it and says it's working fine. No clothes in it so that is why it was tumbling. So we wait a while call them back to say, it's still not working. The gal in office tells me they can't come out for a while but we schedule anyway. The day of appt.the repair guy, same Russin guy as before calls and says he'll be to our home in 20 minutes. Great, I had arranged for someone to be home for their very wide time frame. Then the gal from office, also Russian, called and said they needed to reschedule due to a bad accident in the highway and it would take too long and miss the other appt that where closer to repair guy. I through a fit and said that was unacceptable, this would be their second time out and there where alternate routes he could use to get to our home. She said she would figure it out and he would be there. He does show up but again states that there us nothing wrong with it. My son who is home calls his dad and explains what the repair guys has said. My husband gets on the phone talks to repairs guys. Repair says this in a rude manor.." I will check it, 3 ,4, 20 times and still it is ok." Finally after a brief argument the repair guy leaves. We still had to pay the service fee. Two days later we had Sears come our and immediately he says we needed a new belt. Working great now. Apparently my dryer isn't high end enough to warrant a thorough inspection and repair by...

I will never recommend this company to anyone. We went through our home warranty company to have our freezer fixed. The technician came out, did what he did and left. We thought the freezer was fixed. About a week later, we get an email saing the parts have been ordered, to which we asked, "What parts?" No response.

Next email we recieve says the parts will be in on such and such a day and they want to schedule. At this point my husband tried to call them, leaving messages thoughout the week. Once again, no call back.

Our previous warranty company would send the parts to the customers house. My husband wanted to know if we should be looking out for the parts. What parts were they and why would we need to unplug our refridgerator for 12 hours before the appointment. Not one call back but he got an email asking when they could come out.

We recieve yet another email that basically stated, they were cancelling the work order. This was due to not responding the their other emails. Yet she would not respond to his questions about the parts except to say they were coming and wanted to set up an appointment.

Now if she had just picked up the phone or called back, I'm sure questions would have been answered and this could have been settled.

Also their technician will not wear a mask or gloves. They state he will disinfect the work area, which he didn't. He didn't even ask to wash his hands or use hand sanitizer.

We are very lucky that our home warranty company sent out Ramey Appliance Repair. The two technicians were polite, wore masks, and it took them a total of 30 mins to replace the fan in my freezer. They wiped everything down, even asked to wash their hands, and we did not have to unplug our appliance for 12 hours before they...